Travelling
Manal Flimban
Key Account Manager
Jeddah
Summary
Dear Talent Acquisition Team,
I am sending you this letter in response to your advertisement for a Key Account Manager. As a versatile key account manager,
I am collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
In my current capacity as key account manager, I am personally in charge of Top key accounts such as Emirates, Qatar Airways, Etihad that make up almost 60% percent of my company’s entire revenue stream. I find myself on the road a lot, which is all part of the job.
My communication and negotiation skills come in handy when it comes to retaining key clients and getting contracts renewed. Your organization is scheduled to take on a series of key clients and you will need my key account manager skills very soon. I can create a network of service providers and reliable associates that has allowed me to keep all my key accounts very happy. I can put those same organizational skills to work for your company and maximize revenues.
My dedication to success and strong track record makes me the ideal candidate for your key account manager position. I invite a personal conversation regarding my qualifications, and I am looking forward to arranging a personal interview as soon as possible.
Sincerely,
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Key Account Manager
SAL Saudi Logistics Services
Jeddah
01.2021 - Current
- Responsible for the management of client relations, strategic planning, project delivery and operational control for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations
- Manage escalations and service delivery issues within an environment of sensitivities, constraints and competing stakeholder priorities
- Develop relationships w
- ith key stakeholders nationally
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Manage and influence the development and delivery of a customer centric operation including the management, monitoring and evaluation of all Ground Handling Agreements and Service Level
- Agreements
- Manage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- In consultation with the management team develop, implement, and monitor communication plans, business strategy to drive a customer centric culture
- Influence and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and Airport Services’ policy and procedure
- Provide quality metrics and reporting on critical business issues.
Sales Officer
Flynas
Riyadh
04.2018 - 04.2020
- Examine market potential to estimate the worth of current and prospective clients in terms of sales opportunities
- Collect, review, and synthesize information to aid in determining the location of intervention areas to ensure sales targets are met
- Communicate and meet with relevant accounts on a regular basis to advise them about fresh products and promotions in order to enhance sales and meet the desired sales target
- Collaborate with marketing to develop the most effective promotion and sales tactics
- Work with legal to coordinate and design contractual agreements to ensure that customers' requirements are adequately recorded and in accordance with company rules and regulations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Sales Support Coordinator
Qatar Airways
Jeddah
01.2015 - 09.2017
- Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles
- Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing
- Trade/Corporate Account support, Group Sales, Sales Support
- Sales Systems, and Sales Administration
- Deliver customer-friendly, value-added communications to external trade partners on QR-related matters such as campaigns, policy changes, fare revisions
- Support the sales team in maintaining an up-to-date database of trade partners within the region
- Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues
- Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery
- Perform other department duties related to his/her position as directed by the Head of the Department
- Handle all sales operations activities including (but not limited to)
- Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales
- Administration
- Process Refunds
- Raise Commercial Tool Kit requests in galaxy for sales force
- Maintenance of Galaxy and Trade portal platforms
- Communicate with customers or QR Account Managers for documentation completion
- Produce reports for relevant markets and share monthly performance reports
- Keep customer profiles updated in Galaxy
- Upload PLB and corporate contracts in Galaxy.
Senior Sales Support
Qatar Airways
Jeddah
01.2012 - 12.2014
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
Sales Support Agent
Qatar Airways
Jeddah
03.2009 - 12.2011
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Coordinated responses and resources to handle special client requests.
- Documented customer complaints and completed corrective action requests.
Customer Service Agent
Bupa Arabia
Jeddah
09.2008 - 02.2009
- Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience whether it’s the first call of the day or the last
- Pre-authorize or decline treatment in line with Bupa policy coverage, always responding with empathy
- Accurately maintain our customer database, ensuring all conversations and outcomes are recorded
- Always maintain high professional standards and abide by all regulatory requirements.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Master of Science - English Language
Umm Al Quraa University
Mecca 02.2003 - 02.2008
Skills
Negotiation Skillsundefined
Accomplishments
- Certified with two professional certificates in 2023
- Collaborated with team in the release of IPO Project.
Certification
CBP – Certified Business Professional
Additional Information
Married
Having Two Twins boys
Interests
Shopping
Hoobies
I'm skilled at cooking and it's a hobby of mine.
Timeline
Key Account Manager
SAL Saudi Logistics Services
01.2021 - Current
Sales Officer
Flynas
04.2018 - 04.2020
Sales Support Coordinator
Qatar Airways
01.2015 - 09.2017
Senior Sales Support
Qatar Airways
01.2012 - 12.2014
Sales Support Agent
Qatar Airways
03.2009 - 12.2011
Customer Service Agent
Bupa Arabia
09.2008 - 02.2009
Master of Science - English Language
Umm Al Quraa University
02.2003 - 02.2008
CBP – Certified Business Professional
Sales.
Innovation Program in logistic services – Saudi Logistic
Academy
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