Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Manal Alnefaie

Product Owner
Riyadh

Summary

Experienced Product Owner with a strong background in product management, specializing in backlog prioritization, defining business requirements, and leading cross-functional teams to deliver effective solutions. Expertise in managing the integration of social insurance systems with finance systems (Oracle ERP), driving operational efficiency through automation and service optimization. Proven track record in overseeing the release of financial products and ensuring accurate financial collections. Skilled at integrating external entities to streamline processes and drive business growth.

Overview

6
6
years of professional experience
2018
2018
years of post-secondary education

Work History

Product Owner

General Organization for Social Insurance (GOSI)
01.2024 - Current
  • Product Backlog Management: Led the product backlog prioritization and ensured alignment of business requirements with technical teams for timely delivery of key features
  • Stakeholder Collaboration: Collaborated with stakeholders, including business analysts, project managers, and external entities, to define product requirements and align project goals
  • Automation and Process Improvement: Drove initiatives to automate services, enhancing operational efficiency and reducing manual processes across GOSI
  • Financial System Integration: Managed the collection of bills related to financial systems, including integration with Oracle ERP, ensuring accurate and timely financial operations
  • Product Growth Initiative: Led new initiatives aimed at increasing the product’s capabilities and value by introducing innovative solutions, including the expansion of payment options and channels to improve accessibility and efficiency
  • External Integrations: Led the development and release of a savings product, integrating with external entities to optimize and streamline the collection process
  • Cross-Functional Leadership: Managed cross-functional teams, ensuring alignment between business and technical teams, meeting deadlines, and delivering business value

Senior Developer

General Organization for Social Insurance (GOSI)
01.2023 - 01.2024
  • Enhanced Financial Accounting operations by utilizing technical expertise, business knowledge, and customer insights to scope, design, construct, and support business data and applications
  • Authored change controls and user acceptance test scripts for system enhancements
  • Collaborated with business analysts and project managers in and design reviews

Developer

General Organization for Social Insurance (GOSI)
01.2020 - 01.2023
  • Served as Data Migration Owner, handling analysis and design for GOSI’s Taminaty business
  • Identified and documented data gaps, performing change impact analysis
  • Developed SQL queries and stored procedures for data management
  • Played a key role in resolving complex problems by coordinating cross-team efforts

Application Support Engineer

General Organization for Social Insurance (GOSI)
01.2019 - 01.2020
  • Provided proactive solutions to reduce user problems by identifying maintenance approaches
  • Managed help desk data and addressed system-related issues promptly
  • Reviewed system requirements and processes to suggest and implement improvements

Education

Bachelor's Degree - Computer Science

Imam Muhammad Ibn Saud Islamic University

Skills

  • Product Management

  • Problem-solving

  • Solutions Development

  • Agile methodology

  • Product planning

  • Product backlog management

Accomplishments

  • Successfully led the integration and management of financial systems (including Oracle ERP), improving the accuracy and efficiency of bill collections at GOSI.
  • Spearheaded the development and release of a savings product, ensuring seamless integration with external entities to improve collection processes.
  • Managed the analysis and design phase as the Data Migration Owner for GOSI's Taminaty business, ensuring smooth transitions and accurate data handling.
  • Drove automation initiatives, leading to increased operational efficiency and the reduction of manual tasks, improving productivity across GOSI.
  • Coordinated efforts across business and technical teams, aligning priorities and managing stakeholder expectations to deliver successful product enhancements.
  • Worked closely with finance teams to ensure accurate financial collections, using Oracle ERP and external systems, maintaining high levels of accuracy and compliance.

Timeline

Product Owner

General Organization for Social Insurance (GOSI)
01.2024 - Current

Senior Developer

General Organization for Social Insurance (GOSI)
01.2023 - 01.2024

Developer

General Organization for Social Insurance (GOSI)
01.2020 - 01.2023

Application Support Engineer

General Organization for Social Insurance (GOSI)
01.2019 - 01.2020

Bachelor's Degree - Computer Science

Imam Muhammad Ibn Saud Islamic University
Manal AlnefaieProduct Owner