Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Manal Sulaiman Alsamhan

Buraidah

Summary

A client relations professional with extensive expertise in enhancing client experiences and ensuring satisfaction. Known for exceptional teamwork, adaptability, and focus on achieving impactful outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Experience Specialist

Heritage Commission
02.2023 - Current

- Project Manager of Al-Bassam Heritage House

1. Oversaw the reopening of Al-Bassam Heritage House in Qassim region.

2. Leading restoration efforts and enhancing visitor facilities.

3- Managing diverse and interactive cultural programs to attract both local and international visitors, including workshops on Saudi coffee, traditional crafts, and main events such as Eid al-Fitr and Saudi National Day.

4- Coordinating VIP visits and media outreach.

5- Elevating the site as a prominent and heritage destination in Saudi Arabia.

6- Manages a team of 27 volunteers to participate in main

events, ensuring high-quality service

- Visitor Centers Coordination

1- Coordinating multiple visitor center projects, ensuring timely completion and adherence to budget.

2- Evaluating project outcomes and implementing improvements based on visitors feedback.

- Qassim award for excellence and creativity

1- Applied for Qassim award for excellence and creativity on behalf of my entity.

2- Won Excellence Award at exhibition ( Banan - Saudi International Hand Crafts Week).

- Visitor Experience Design.

- Participating in a number of initiative, such as, Heritage Sites Afforestation Initiative.

Administrative manager

Aadhaa company for environmental services
01.2021 - Current
  • Guiding organization's activities
  • Identifying opportunities to improve a business' policies and objectives
  • Creating a new Sales and Development strategy
  • Calculating process costs
  • Ensuring a company is operating securely and effectively
  • Preparing and reviewing operational reports

Client Services Coordinator and a translator

Dr Sulaiman Alhabib Hospital
01.2017 - 01.2018
  • Handle complaints of non-Arabic speakers and provide appropriate solutions for them and follow up to resolve any issues they experience
  • Translate medical reports and emails
  • Interpretation

Education

Bachelor degree - English Language and Translation

Qassim University
05.2017

Master degree - Business Administration

Qassim University
05.2021

Skills

    Team work spirit and co-operation

    Ability to conduct a research in English and Arabic

    Excellent skills in computer

    Electronic and direct Communication, presentation, and leadership skills

    Fluent communication skills in Arabic and English

    Self-Planning, organizing and Time Management

    Ability to face & solve problems

    Active in the field of volunteer work and community service

    Cross-functional leadership skills

    Public relations

    Strategic planning

Certification

TOT certificate

PMP certificate


Languages

Arabic
Proficient
C2
English
Proficient
C2

Timeline

Client Experience Specialist

Heritage Commission
02.2023 - Current

Administrative manager

Aadhaa company for environmental services
01.2021 - Current

Client Services Coordinator and a translator

Dr Sulaiman Alhabib Hospital
01.2017 - 01.2018

Bachelor degree - English Language and Translation

Qassim University

Master degree - Business Administration

Qassim University
Manal Sulaiman Alsamhan