Manar Alamri
Jeddah,Mecca Region
Summary
Accomplished professional with extensive expertise in food and beverage management, certified in QHSE and High Fife Program for hospitality service excellence. Proven track record as a supervisor in charge, demonstrating leadership and communication skills to effectively manage teams and ensure quality assurance. Adept at inventory management, stocks and logistics, with a strong ability to remain calm under pressure and solve problems efficiently. Committed to driving success through strategic upselling techniques and maintaining high standards of service.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work history
Guest service associate
AMC cinemas
Jeddah, Mecca Region
2021.11 - Current
- Food and Beverage certified
- QHSE certified
- Stocks and logistics experience
- High fife program certification ( For professional hospitality service & Management )
- Supervisor in charge
- Maintained high-quality guest service and professional demeanor.
- Provided top-notch guest service, resulting in increased customer satisfaction.
- Delivered exceptional guest service for increased brand loyalty.
- Provided exceptional customer service, creating welcoming environment for guests.
- Achieved positive feedback from guests by consistently delivering excellent customer service.
Education
Bachelor of sociology - East Jeddah hospital
king Abdelaziz university
Jeddah, Mecca Region 2012.09 - 2017.04
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Quality Assurance
- Upselling
- Focused listening
- Patience with difficult guests
- Food hygiene understanding
- Guest experience
Languages
Arabic
Native
English
Fluent
Timeline
Guest service associate
AMC cinemas
2021.11 - Current
Bachelor of sociology - East Jeddah hospital
king Abdelaziz university
2012.09 - 2017.04