Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Manar Allam

Manar  Allam

Summary


Well- seasoned professional with an impressive 9-years journey, I have gracefully honed my expertise in realms of product development, guest experience, Advertising, branding and corporate communications.

My discerning eye for detail is a brushstroke of proven track record of crafting comprehensive communication and marketing strategies that generate awareness, build positive reputations, excitement, hype and drive high return on investment, foster loyalty and maintain client relationships.

I am committed to prioritizing human values and creating an optimal work environment that empowers employees to thrive. Driven to make lasting impact and aspire to be a pioneer for the unique vision of 2030.

Overview

7
years of professional experience

Work History

Saudia Royal Fleet

Product Innovation
09.2019 - Current

Job overview

Saudia Royal fleet (head state carrier of his majesty the King, HRH the crown prince and the government officials)

- Makes well-informed and decisive decisions through analytical skills and strategic thinking for successful outcomes.

- Dedicated to creating distinctive and memorable travel experiences.

- Develops tailored onboard themes for specific occasions and events.- Maintains a diligent monitoring system to track guest experiences and promptly address any issues.- Creates a cutting-edge system to capture and analyze guest preferences for personalized service.- Utilizes forecasting to develop and oversee the budget for product innovation, ensuring resource allocation and financial stability.

- Upholds rigorous quality assurance criteria for exceptional quality in products, service, and operations.

- Nurtures strategic partnerships with aviation vendors for ongoing growth and innovation.

- Demonstrates expertise in market research and trend analysis for favorable financial outcomes.

- Guides projects from concept to production as a skilled designer with a deep understanding of materials.

- Manages and maintains cohesive branding across various touchpoints.

- Drives employee engagement through impactful internal events and benefits.

- Initiates a cultural transformation process by innovating outdated corporate communication tools.

- Successfully leads ongoing projects such as uniform revamps, video production, and menu revamps.

Kind Abdulaziz University

Site Engineer
09.2017 - 08.2019

Job overview

  • Oversaw quality control and health and safety matters for site.
  • Recorded daily events and activities in site diary to evaluate process and improve productivity.
  • Dynamic, planing and designing crowed management.
  • Suggested process and technical design changes to improve performance and efficiency.

Stars Electronics Solutions

Customer Service Specialist
01.2017 - 10.2017

Job overview

  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Handled customer inquiries and suggestions courteously and professionally.

Alhamli Electronics

Customer Care Representative
11.2016 - 01.2017

Job overview

  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.

Education

Dar Al-Hekma University
Jeddah, Ksa

Bachelor of Arts from Interior Design
06.2015

University Overview

University of New Haven
New Haven, USA

Bachelor of Arts from Archeticture
08.2013

University Overview

University of Manitoba
Wennipeg, Canada

IEP from English
04.2010

University Overview

Skills

  • Product development
  • Guest experience
  • Marketing
  • Corporate communication
  • Branding
  • Budgeting

Timeline

Product Innovation
Saudia Royal Fleet
09.2019 - Current
Site Engineer
Kind Abdulaziz University
09.2017 - 08.2019
Customer Service Specialist
Stars Electronics Solutions
01.2017 - 10.2017
Customer Care Representative
Alhamli Electronics
11.2016 - 01.2017
Dar Al-Hekma University
Bachelor of Arts from Interior Design
University of New Haven
Bachelor of Arts from Archeticture
University of Manitoba
IEP from English
Manar Allam