MANAR HAMDI ELSHERBINI
Riyadh,KSA
Summary
Quality Management professional with expertise in quality assurance and continuous improvement. Certified Professional in Healthcare Quality (CPHQ) with a proven track record in developing and implementing quality management systems that meet regulatory standards. Skilled in identifying performance gaps and leading initiatives to enhance compliance and patient safety. Recognized for strong leadership and collaboration with multidisciplinary teams to drive quality outcomes.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Healthcare Quality Assistant
Olaya Medical Centre (OMC)
Riyadh, KSA
01.2025 - 12.2025
- Facilitated Root Cause Analysis (RCA) for serious safety events and implemented corrective action plans to prevent recurrence and improve Patient Safety.
- Developed and monitored key Quality Indicators (QIs) and Key Performance Indicators (KPIs).
- Collaborated with multidisciplinary teams (physicians, nursing leadership, administration) to foster alignment on quality goals and standardized best practices.
- Strategic Collaboration: Advise leadership on quality metrics, align quality initiatives with organizational strategic goals, and teamwork across departments.
- Error Prevention: Implement evidence-based practices and error prevention techniques to reduce clinical variation and improve patient outcomes.
- Strategic Alignment: Develop and execute a quality strategy that aligns with the hospital's mission, vision, and strategic goals.
- Coordinated team meetings to enhance communication and productivity.
- Understood and adhered to company's health and safety policies.
Supervisor Pharmacist
Olaya Medical Centre (OMC)
Riyadh
05.2023 - 12.2024
- Manage day-to-day pharmacy operations, ensuring seamless workflow and compliance with pharmaceutical standards.
- Supervise and train pharmacy staff on medication dispensing and proper handling protocols.
- Minimize medication waste and ensure cost-effective inventory practices.
- Monitor and maintain inventory levels to meet demand and minimize shortages.
- Conduct regular audits and inspections to uphold standards.
- Foster a collaborative and professional work environment.
- Ensure accurate and timely processing of prescriptions and orders.
- Ensure accurate dispensing of medications, reviewing prescriptions for safety and appropriateness.
Pharmacist
My Rose Pharmacy
Riyadh
09.2022 - 04.2023
- Oversaw prescription processing and ensured adherence to Saudi healthcare regulations.
- Train, mentor, and evaluate pharmacists, pharmacy technicians, and support staff.
- Provided patient counselling on proper medication usage, side effects, and potential drug interactions.
- Managed pharmacy supplies, ensuring optimal stock levels and timely reordering.
- Prepare reports related to pharmacy operations, controlled drugs, and audits.
Pharmacist
Wafer Pharmacy
Riyadh
11.2021 - 08.2022
- Dispensed medications accurately while prioritizing patient safety and treatment effectiveness.
- Assisted in pharmacy operations, including inventory control and documentation compliance.
- Engaged with patients to provide clear and concise medication-related advice.
- Collaborated with healthcare professionals to ensure accurate and safe dispensing of prescribed medications.
- Educated patients on proper medication adherence and health-related topics.
Pharmacist
AGA Central Hospital
Egypt
07.2013 - 12.2017
- Fulfilled prescriptions and ensured compliance with hospital protocols.
- Managed high patient volumes while maintaining a focus on safety and accuracy.
- Collaborate with physicians, nurses, and clinical teams on treatment plans.
- Provide counselings on medication use, side effects, storage, and adherence.
Pharmacist
El Helal Pharmacy
Egypt
09.2012 - 12.2017
- Provided excellent customer service and consultation regarding over-the-counter and prescription medications.
- Maintained pharmacy operations, including inventory and record-keeping.
- Maintain adequate stock levels of medications and supplies.
Education
B.Sc. - Pharmacy
Mansoura University
Diploma of Education - Quality
CPHQ certified
Riyadh, Riyadh Region 01.2024 - 01.2025
Skills
- Critical Thinking
- Problem-Solving
- Leadership
- Teamwork
- Adaptability
- Empathy
- Professionalism
- Pharmaceutical Procurement
- Sourcing
- Inventory Control
- Cost Optimization
- Budget Monitoring
- Supply Chain Coordination
- Strong Communication
- Negotiation Skills
- Decision-Making acumen
- Delegation efficiency
- CRM systems use
- Remote work competency
- Inventory control
- Medical terminology
- Microsoft Office
Certification
- Medical Representative Training, Sanofi Egypt, 2013-07-01
- Dataflow, S003-1905-423733, 2019-07-01
- Infection Control for COVID-19, Saudi Red Crescent Authority, 2021-01-01
- Cosmetic Formulation + OTC, Challenge Academy, 2022-06-01
- PTE English Certification, PTE Peak, 2022-09-01
- Saudi Commission for Health Specialties (SCFHS) – Professional Classification and Registration, 2022-12-31
- CPHQ - American Healthcare Quality Certification, 2025-11-01
Personal Information
- Date of birth: 1st – May-1989
- Nationality: Egyptian
- Religion: Muslim
Timeline
Healthcare Quality Assistant
Olaya Medical Centre (OMC)
01.2025 - 12.2025
Diploma of Education - Quality
CPHQ certified
01.2024 - 01.2025
Supervisor Pharmacist
Olaya Medical Centre (OMC)
05.2023 - 12.2024
Pharmacist
My Rose Pharmacy
09.2022 - 04.2023
Pharmacist
Wafer Pharmacy
11.2021 - 08.2022
Pharmacist
AGA Central Hospital
07.2013 - 12.2017
Pharmacist
El Helal Pharmacy
09.2012 - 12.2017
B.Sc. - Pharmacy
Mansoura University