MANDY SMYTH
Morphett Vale
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organisational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Supervisor
PETBARN
Melrose Park
06.2016 - Current
- Supervised daily operations and ensured compliance with company policies
- Trained and mentored new staff on customer service techniques
- Managed inventory levels and coordinated restocking of products
- Resolved customer inquiries and complaints promptly and effectively
- Monitored store cleanliness and organised merchandise displays
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Manager
THE REJECT SHOP
MORPHETT VALE
11.2010 - 04.2016
- Coached, mentored and trained team members to improve their job performance.
- Provided leadership during times of organisational change or crisis situations.
- Delegated work to staff, setting priorities and goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Managed inventory levels, ensuring stock availability and proper merchandising standards.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Implemented loss prevention strategies to minimize shrinkage and maintain store security.
- Enforced company policies to maintain a positive work environment and compliance standards.
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
Manager
CUNNINGHAMS WAREHOUSE
ADELAIDE METRO
10.1993 - 02.2010
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Coached, mentored, and trained team members to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Established processes to ensure efficient workflow throughout organization.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory levels, ensuring stock availability and proper merchandising standards.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Implemented loss prevention strategies to minimize shrinkage and maintain store security.
- Enforced company policies to maintain a positive work environment and compliance standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
Education
High School Diploma -
WIRREANDA HIGH SCHOOL
Morphett Vale, SA11-1993
Skills
- Staff training
- Customer service
- Policy enforcement
- Team leadership
- Loss prevention
- Operational compliance
- Effective communication
- Time management
- Decision making
- Employee coaching
- Safety protocols
Certification
FORKLIFT LICENCE
Timeline
Supervisor
PETBARN
06.2016 - Current
Manager
THE REJECT SHOP
11.2010 - 04.2016
Manager
CUNNINGHAMS WAREHOUSE
10.1993 - 02.2010
High School Diploma -
WIRREANDA HIGH SCHOOL