Manhal Elawar
Operational Managment
Stockholm
Summary
- Outgoing Operation Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
14
14
years of professional experience
2
2
Languages
1
1
year of post-secondary education
Work History
Supervisor of Operations
Åkerbyvägen Städservice
Stockholm, Sweden
01.2019 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Developed and implemented strategies to maximize customer satisfaction..
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Communicated daily with vendors to keep project fully operational.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Developed and implemented quality control plan to guarantee highest standards of workmanship.
Store Manager of Operations
Mobil Accessories Store
Amman, Jordan
01.2015 - 01.2019
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Head of Store
Robens Houseware Commercial Co.
Amman, Jordan
01.2013 - 01.2015
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales / Supervisor Assistant
Sami Najeeb Khori
01.2011 - 01.2013
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Robens Commercial Co
Chico
01.2009 - 01.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Diploma - Administration Airport & Travel & Tourism
Petra University
Amman,Jordan 10.2014 - 10.2015
Tourism, Travel And Airports Management
Amadeus Ticketing Program Distinguished Certificat
Amman, Jordan 01.2014 - 02.2014
ICDL Course (Microsoft Office Works) -
Petra Universty
Amman,Jordan 02.2014 - 03.2014
Skills
- Operational Oversight
- Process Improvement
- Customer Relationship Management
- Program Monitoring
- Staff Supervision
- Loyalty Building
References
References:
Available upon request
Timeline
Supervisor of Operations
Åkerbyvägen Städservice
01.2019 - Current
Store Manager of Operations
Mobil Accessories Store
01.2015 - 01.2019
Diploma - Administration Airport & Travel & Tourism
Petra University
10.2014 - 10.2015
ICDL Course (Microsoft Office Works) -
Petra Universty
02.2014 - 03.2014
Tourism, Travel And Airports Management
Amadeus Ticketing Program Distinguished Certificat
01.2014 - 02.2014
Head of Store
Robens Houseware Commercial Co.
01.2013 - 01.2015
Sales / Supervisor Assistant
Sami Najeeb Khori
01.2011 - 01.2013
Robens Commercial Co
01.2009 - 01.2011
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