CRM
MANIKANDAN VIJAYAKUMAR
Business Assurance & Foods Safety Professional
Dammam
Summary
Results-driven Business Assurance and Food Safety Professional with over 9+ years of experience in Food Safety, Quality Assurance, Certifications, Trainings and Laboratory Coordination. Demonstrates strong expertise in GFSI standards (BRCGS, FSSC 22000, IFS, GlobalG.A.P., GAA, etc.) and ISO, GSO standards regulatory compliance including SFDA, USFDA, and sustainability certifications such as RSPO, FSC, ISCC, ASC & MSC. Proven track record in managing client relationships, sales & revenue flow, certification & training processes, laboratory coordination, and compliance operations, while improving service efficiency and ensuring adherence to international standards. Adept at working with third-party testing, audits, CRM, and LIMS systems, supporting both business growth and operational excellence.
Overview
4
4
Languages
9
9
years of professional experience
Work History
CLIENT SERVICE COORDINATOR – FOOD DIVISION
ALS ARABIA CO. LTD.
08.2025 - Current
- Managed 50+ food testing requests monthly across diverse product categories
- Coordinate testing activities with internal and external laboratories
- Ensure approximately 95 percent on-time delivery of test reports
- Supported invoicing, payment follow-up, and collections with finance team to streamline financial processes
- Maintain workflows and records using CRM and LIMS systems
- Improve process efficiency and ensure high client satisfaction and retention
- Advised clients on SFDA and GSO regulatory requirements to ensure compliance and enhance client understanding.
ASST. MANAGER - SALES (CERTIFICATIONS)
SGS INDIA PVT. LTD.
01.2025 - 07.2025
- Managed over 20 certification projects including ISO, BRCGS, FSSC 22000, HACCP and IFS
- Generated leads for new certifications, followed up, and converted to sales orders.
- Ensured audit readiness, achieving successful certification outcomes.
- Coordinated audit scheduling, reporting, and issue resolution
- Delivered food safety and regulatory training programs to clients
- Maintained strong client relationships, ensuring high-quality service delivery.
ASST. MANAGER SALES – FOOD CERTIFICATION & TRAININGS
INTERTEK INDIA PVT. LTD.
11.2022 - 01.2025
- Driven the Sales & Revenue for Food Certifications for the Western zone.
- Delivered certification, testing, and training services, enhancing client compliance and knowledge for over 100 clients.
- Handled certification cycle including audits and reporting, follow-up audits, Unannounced audits.
- Enhanced client satisfaction through proactive communication and coordination, leading to improved client retention.
- Expanded market presence through participation in global conferences and expos, fostering new business relationships.
- Ensuring the existing clients comply with their management system certifications.
QA – MANAGER
HN INDIGOS PRIVATE LIMITED
10.2021 - 10.2022
- Achieved BRC Grade A certification with zero major non-conformities
- Managed Food Safety and Quality systems including BRCGS, HACCP, GAA and Halal.
- Coordinated regulatory compliance efforts with FSSAI, EIA, MPEDA, PCB.
- Conducted internal audits, ensuring adherence to regulatory standards.
- Conducted internal audits and ensured regulatory compliance.
- Trained over 75 employees on food safety and hygiene practices, enhancing overall compliance.
- Verified and authenticated manuals, SOPs, test reports, traceability records, and CCP documentation to ensure compliance.
ASST. MANAGER – QA DEPARTMENT
VKM FOODS PRIVATE LIMITED
04.2018 - 09.2021
- Assisting QAM in daily activities, Assisted QAM during absence by managing daily operations and tasks.
- Implemented and maintained FSSC 22000 and HACCP systems
- Conducted internal audits and verified compliance to uphold quality standards.
- Managed microbiological and chemical testing of raw materials and finished products
- Supported certification audits and maintained documentation to facilitate successful compliance.
QUALITY CONTROL INCHARGE
CAPITHAN EXPORTING COMPANY PRIVATE LIMITED
05.2017 - 12.2017
- Assisted Production Manager with daily production planning to optimize workflow.
- Maintained hygiene and sanitary conditions of the plant.
- Monitored and controlled production processes to meet product specifications.
- Assisting Production Manager in Day-to-Day Planning of Productions.
Education
Post – Graduate Diploma - Food Safety & Quality Assurance in Food Industries
Pondicherry Central University
Pondicherry04-2017
Post- Graduate Degree - Biotechnology
Alagappa University
Karaikudi04-2016
Under-Graduate Degree - Biotechnology
Bharath College of Science & Management
Thanjavur04-2014
Skills
Business Assurance
Client Relationship & Stakeholder Management
Food Safety Management Systems (FSMS)
Regulatory Compliance
Audit Management
Laboratory Coordination & Third-Party Testing
Complaint handling
Follow-up skills
Scheduling and coordinating
Database management
HACCP, GMP, GLP Implementation
Teamwork and collaboration
MS office
Risk Assessment & Quality Improvement
Software
LIMS
Microsoft 365
Timeline
CLIENT SERVICE COORDINATOR – FOOD DIVISION
ALS ARABIA CO. LTD.
08.2025 - Current
ASST. MANAGER - SALES (CERTIFICATIONS)
SGS INDIA PVT. LTD.
01.2025 - 07.2025
ASST. MANAGER SALES – FOOD CERTIFICATION & TRAININGS
INTERTEK INDIA PVT. LTD.
11.2022 - 01.2025
QA – MANAGER
HN INDIGOS PRIVATE LIMITED
10.2021 - 10.2022
ASST. MANAGER – QA DEPARTMENT
VKM FOODS PRIVATE LIMITED
04.2018 - 09.2021
QUALITY CONTROL INCHARGE
CAPITHAN EXPORTING COMPANY PRIVATE LIMITED
05.2017 - 12.2017
Under-Graduate Degree - Biotechnology
Bharath College of Science & Management
Post- Graduate Degree - Biotechnology
Alagappa University
Post – Graduate Diploma - Food Safety & Quality Assurance in Food Industries
Pondicherry Central University