Summary
Overview
Work History
Education
Skills
Timeline
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Manikanta Telagareddy

Customer Service Representative
Adelaide

Summary

Dynamic customer service professional with a proven track record at Synch Solutions, excelling in problem-solving and conflict resolution. Adept at managing high call volumes while enhancing customer loyalty through empathetic support. Skilled in CRM tools, I prioritize tasks effectively to meet performance targets and foster team collaboration.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Synch Solutions
02.2025 - Current
  • Demonstrated excellent multitasking by navigating systems, taking notes, and responding to client inquiries simultaneously.
  • Managed a high volume of calls daily while maintaining professionalism and composure.
  • Actively listened to customers and addressed concerns, escalating complex issues as needed.
  • Effectively resolved escalated complaints with empathy, leading to increased customer loyalty and positive outcomes.
  • Enhanced customer satisfaction by promptly addressing concerns, providing accurate information, and resolving complex issues professionally.
  • Provided empathetic support to customers experiencing personal difficulties, building trust and rapport with the brand.
  • Maintained professionalism in high-pressure situations, resolving disputes and conflicts calmly.
  • Responded efficiently to customer requests regarding products, services, and company information.

Voice Picker

Adecco - Woolworths
08.2023 - 01.2025
  • Operate voice-picking system to accurately select and pack customer orders.
  • Follow verbal instructions to locate, pick, and scan products efficiently.
  • Ensure correct items and quantities are picked and packed per order requirements.
  • Maintain a fast-paced workflow while meeting daily performance and accuracy targets.
  • Handle products with care to minimize damage and maintain quality standards.
  • Place picked items into cartons or totes for dispatch or further processing.
  • Stack and label packed goods correctly for transportation or storage.
  • Use manual handling equipment such as pallet jacks or trolleys when required.
  • Report any discrepancies, damaged items, or inventory issues to supervisors.
  • Adhere to workplace health and safety guidelines and procedures at all times.
  • Collaborate with team members and supervisors to ensure smooth warehouse operations.
  • Maintain a clean and organized workstation throughout shifts.

Call Center Representative

GFT Solutions
09.2020 - 03.2022
  • Answer inbound calls and respond to customer inquiries in a courteous and professional manner
  • Assist customers with product/service information, billing queries, orders, complaints, and technical issues
  • Resolve customer concerns efficiently while maintaining high service standards and empathy
  • Follow standard operating procedures (SOPs) and company policies during all interactions
  • Navigate and update internal CRM systems to document customer interactions accurately
  • Escalate complex issues to relevant departments or supervisors when necessary
  • Provide product and service support, ensuring customers have up-to-date and accurate information
  • Meet or exceed KPIs including call handling time, customer satisfaction scores, and issue resolution rate
  • Work in rotating shifts, including evenings, weekends, and public holidays, as required
  • Maintain a calm and positive attitude under pressure or with difficult customers


Education

Master of Information And Communication Technology - IT Network Security

La Trobe University
Melbourne, VIC
07.2018 - 05.2020

Skills

  • Customer Service Excellence – Providing professional, empathetic, and effective support

  • Problem-Solving & Conflict Resolution – Addressing challenges calmly and efficiently

  • Active Listening & Communication – Understanding needs and building rapport with clarity

  • Product & System Knowledge – Confidently using CRM tools and explaining services/products

  • Inbound Call Management – Handling high volumes of calls with accuracy and care

  • Time & Task Prioritization – Meeting targets in fast-paced, shift-based environments

  • Team Collaboration – Contributing to shared success through positive teamwork

Timeline

Customer Service Representative

Synch Solutions
02.2025 - Current

Voice Picker

Adecco - Woolworths
08.2023 - 01.2025

Call Center Representative

GFT Solutions
09.2020 - 03.2022

Master of Information And Communication Technology - IT Network Security

La Trobe University
07.2018 - 05.2020
Manikanta TelagareddyCustomer Service Representative