Manikanta Telagareddy
Customer Service Representative
Adelaide
Summary
Dynamic customer service professional with a proven track record at Synch Solutions, excelling in problem-solving and conflict resolution. Adept at managing high call volumes while enhancing customer loyalty through empathetic support. Skilled in CRM tools, I prioritize tasks effectively to meet performance targets and foster team collaboration.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Synch Solutions
02.2025 - Current
- Demonstrated excellent multitasking by navigating systems, taking notes, and responding to client inquiries simultaneously.
- Managed a high volume of calls daily while maintaining professionalism and composure.
- Actively listened to customers and addressed concerns, escalating complex issues as needed.
- Effectively resolved escalated complaints with empathy, leading to increased customer loyalty and positive outcomes.
- Enhanced customer satisfaction by promptly addressing concerns, providing accurate information, and resolving complex issues professionally.
- Provided empathetic support to customers experiencing personal difficulties, building trust and rapport with the brand.
- Maintained professionalism in high-pressure situations, resolving disputes and conflicts calmly.
- Responded efficiently to customer requests regarding products, services, and company information.
Voice Picker
Adecco - Woolworths
08.2023 - 01.2025
- Operate voice-picking system to accurately select and pack customer orders.
- Follow verbal instructions to locate, pick, and scan products efficiently.
- Ensure correct items and quantities are picked and packed per order requirements.
- Maintain a fast-paced workflow while meeting daily performance and accuracy targets.
- Handle products with care to minimize damage and maintain quality standards.
- Place picked items into cartons or totes for dispatch or further processing.
- Stack and label packed goods correctly for transportation or storage.
- Use manual handling equipment such as pallet jacks or trolleys when required.
- Report any discrepancies, damaged items, or inventory issues to supervisors.
- Adhere to workplace health and safety guidelines and procedures at all times.
- Collaborate with team members and supervisors to ensure smooth warehouse operations.
- Maintain a clean and organized workstation throughout shifts.
Call Center Representative
GFT Solutions
09.2020 - 03.2022
- Answer inbound calls and respond to customer inquiries in a courteous and professional manner
- Assist customers with product/service information, billing queries, orders, complaints, and technical issues
- Resolve customer concerns efficiently while maintaining high service standards and empathy
- Follow standard operating procedures (SOPs) and company policies during all interactions
- Navigate and update internal CRM systems to document customer interactions accurately
- Escalate complex issues to relevant departments or supervisors when necessary
- Provide product and service support, ensuring customers have up-to-date and accurate information
- Meet or exceed KPIs including call handling time, customer satisfaction scores, and issue resolution rate
- Work in rotating shifts, including evenings, weekends, and public holidays, as required
- Maintain a calm and positive attitude under pressure or with difficult customers
Education
Master of Information And Communication Technology - IT Network Security
La Trobe University
Melbourne, VIC 07.2018 - 05.2020
Skills
- Customer Service Excellence – Providing professional, empathetic, and effective support
- Problem-Solving & Conflict Resolution – Addressing challenges calmly and efficiently
- Active Listening & Communication – Understanding needs and building rapport with clarity
- Product & System Knowledge – Confidently using CRM tools and explaining services/products
- Inbound Call Management – Handling high volumes of calls with accuracy and care
- Time & Task Prioritization – Meeting targets in fast-paced, shift-based environments
- Team Collaboration – Contributing to shared success through positive teamwork
Timeline
Customer Service Representative
Synch Solutions
02.2025 - Current
Voice Picker
Adecco - Woolworths
08.2023 - 01.2025
Call Center Representative
GFT Solutions
09.2020 - 03.2022
Master of Information And Communication Technology - IT Network Security
La Trobe University
07.2018 - 05.2020