MANODI (MANDY) WIJERATNE
NORWOOD
Summary
A self-motivated and energetic individual with a strong work ethic and a positive "can-do" attitude. Possessing hands-on experience in various dynamic roles, I am eager to contribute with adaptability and a customer-centric approach. I am passionate about my work and thrive in diverse environments, consistently delivering exceptional results.
Overview
3
3
years of professional experience
Work History
Digital Commerce Project Assistant
Unilver
03.2023 - 03.2024
- Account Management: Served as the primary Account Manager for Ustore (The direct-to-consumer channel of Unilever Sri Lanka), and driving performance improvements across business partnerships.
- Strategic Development: Developed and implemented strategies to enhance sales performance in line with market trends, resulting in increased revenue and customer engagement.
- Stakeholder Relations: Established and maintained strong relationships with business customers and key stakeholders, fostering collaboration and enhancing overall satisfaction.
- Operational Excellence: Managed daily operations of the Unilever Digital Commerce Platform, ensuring timely order processing, dispatches, and deliveries, which improved customer satisfaction.
- Inventory Management: Created and maintained a comprehensive master sheet and detailed product list, optimizing inventory tracking and pricing updates for improved sales outcomes.
- Product Optimization: Regularly updated product images and adjusted pricing based on stock levels, enhancing the digital shopping experience and driving sales growth.
- Warehouse Efficiency: Improved warehouse operations to increase efficiency, leading to faster order fulfillment and reduced operational costs.
- Financial Oversight: Reviewed Profit & Loss statements and promotional expense claims, ensuring financial accuracy and accountability in business partner transactions.
- Customer Support: Collaborated with the call center team to address and resolve customer complaints swiftly, contributing to enhanced customer satisfaction.
- Business Customer Onboarding: Conducted the registration process for new business customers, ensuring timely communication of product price changes and maintaining an accurate product information database.
- Performance Audits: Conducted monthly audits to assess Perfect Store Online (PSO) scores and implemented corrective actions to continuously improve performance metrics.
Customer Development Intern
Unilever Sri Lanka
03.2023 - 08.2023
- Process Automation: Spearheaded a project to automate the manual ordering process, significantly enhancing operational efficiency and accuracy within Unilever’s workflows.
- Order Management: Efficiently processed daily manual orders, ensuring seamless business operations and adherence to critical deadlines.
- Resource Optimization: Identified opportunities to streamline order processing tasks, optimizing resource utilization and reducing overall processing time.
- Event Coordination: Successfully managed and executed key events, including Business Partner Connect, Muthupalasa, and Nextgen Awurudu, with professionalism and meticulous attention to detail.
- Cross-Functional Collaboration: Worked closely with cross-functional teams to gather insights and develop strategies aimed at enhancing customer engagement and satisfaction.
- Attention to Detail: Maintained high standards of professionalism in all tasks, contributing to successful project outcomes and positive stakeholder experiences.
Website Content Assistant
DAT Technologies
10.2020 - 02.2023
- Efficient Order Management: Managed online orders effectively, ensuring timely processing and delivery to enhance customer satisfaction.
- Content Development: Created, organized, and published engaging content on the company’s website, aligning with brand objectives.
- Content Quality Assurance: Crafted, edited, and proofread website content, including product descriptions, to ensure consistency and accuracy.
Education
MBA - Business Analytics - Reading
Kaplan Business School
Adelaide, SA01-2026
BBA - Business Administration
Sri Lanka Institute of Information Technology
03-2023
Lean Six Sigma Yellow Belt Graduate -
Dr. Mikel J Harry SSMI Asia
03-2022
Higher Diploma - Business Administration
Sri Lanka Institute of Information Technology
01-2020
Skills
- Attention to details
- Eager to learn
- Quick learner
- Proficient with MS Office Tools
- Outstanding analytical skills
- Effective at multi-tasking
- Strong interpersonal skills
- Project management skills
- Approachable, flexible and friendly
- Maintain and update data & documents
Timeline
Digital Commerce Project Assistant
Unilver
03.2023 - 03.2024
Customer Development Intern
Unilever Sri Lanka
03.2023 - 08.2023
Website Content Assistant
DAT Technologies
10.2020 - 02.2023
MBA - Business Analytics - Reading
Kaplan Business School
BBA - Business Administration
Sri Lanka Institute of Information Technology
Lean Six Sigma Yellow Belt Graduate -
Dr. Mikel J Harry SSMI Asia
Higher Diploma - Business Administration
Sri Lanka Institute of Information Technology
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