Manoj Meena
Bhopal,India
Summary
- Energetic and enthusiastic member of domestic staff skilled in Food and Beverage Service and multitasking. Tireless in face of continuous household needs and always ready for new assignments. Completes quality work with attention to detail and time management abilities.
- Devoted Butler Four years of expertise serving in Hotel and managing effective and efficient teams of high caliber staff
- Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
- Dedicated as a Hospitality Staff with 12 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Butler
Tamer Group
Jeddah, Saudi Arabia
09.2022 - Current
- Received visitors, answered telephone calls and coordinated special services for busy owners.
- Regularly trained and mentored staff to ensure Guest was cared for efficiently and effectively by first-class staff.
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Helped kitchen run smoothly, cooking meals, serving food and cleaning spaces.
- Reported damages and breakages, promptly repairing items and arranging replacements.
- Oversaw daily operations to achieve high productivity levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Received and processed stock using inventory management system.
Assistant food and beverage manager
Bastion Hotel
Bhopal
12.2021 - 08.2022
- Monitored restaurant performance to identify and implement improvement initiatives.
- Led team to deliver outstanding hospitality operations.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximize guest satisfaction.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximized efficiency and minimized waste.
- Reconciled cash and credit card transactions to maintain accurate records.
- Handled high volume calls to address customer inquiries and concerns.
- Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Operated and maintained security of Point of Sales (POS) system.
- Grew restaurant profits through improved marketing and staff development initiatives.
Senior relationship manager
Club Mahindra
Bhopal, India
09.2021 - 12.2021
- Evaluated consumer data to identify improvement gaps and opportunities.
- Conducted market research to understand customer base and enhance products.
- Kept records of all contact with clients using CRM system.
- Delivered team objectives according to business development strategy.
- Kept track of current and potential clients needs to recommend new applicable products and services.
- Coordinated placements for television and radio, social media and print publication advertisements.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Monitored customer activity to recognise account growth possibilities.
- Developed marketing plans to support department strategies.
- Liaised with marketing teams to identify new audience and business opportunities.
- Updated customers on service issues and maintained satisfaction through continued communication.
- Coached and mentored teams on best practices to improve customer care.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Leveraged market and competitor data to identify market opportunities and gaps.
- Educated customers about company products, services and special offers.
- Completed customer orders with speed and accuracy.
- Leveraged strategic networking to create new business opportunities.
- Used Microsoft Word and other software tools to create documents and clear communications.
Venue manager
Weddingz.in
Bhopal
09.2020 - 04.2021
- Kept waiting lists and updated customers of last-minute availability to maximise profit.
- Advised customers on various catering and drinks package options.
- Designed event set-up and displays to match client requests.
- Marketed venue services and events to increase business awareness and build attendance figures.
- Negotiated costs with suppliers to meet client event budgets.
- Created bespoke packages for clients based on event requirements.
- Coordinated visual, sound and lighting teams in setting up events well ahead of start times.
- Obtained best prices for external services through research, building relationships and negotiation.
- Engaged facilities and catering managers with customer projects to deliver smooth, high-quality events.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Provided audio-visual equipment to suit exact conference and seminar requirements.
- Welcomed guests into venues, showing them to tables and providing menus.
- Allocated staff and responsibilities according to event needs, maintaining smooth venue operations.
- Delegated tasks to meet changing event demands, achieving agreed timings and maintaining professional standards.
- Trained hospitality staff on current services and facilities, enabling helpful, knowledgeable customer care.
- Recruited and trained staff to achieve high-performing, focused event teams.
- Promoted future events to guests attending similar performances, increasing repeat visits.
- Diversified event schedules to encourage new visitors, increasing client and customer bases
- Explained event packages, options and prices clearly to customers.
- Met licensing and statutory requirements for compliant events and performances.
- Facilitated smooth running of events averaging [Number] guests.
- Determined client budget, vision and requirements through consultations.
- Updated online calendars with available event slots to maximise bookings.
- Evaluated customer feedback to aid continual improvement of venue services and operations.
- Tested fire and security alarms regularly to maintain guest, staff and establishment safety.
- Confirmed external caterers and suppliers met in-house safety and legal requirements.
- Promoted seasonal offers to maximise event space bookings.
- Supervised external contractors to achieve successful events.
- Arranged and coordinated catering and signage with external providers.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Received and processed stock using inventory management system.
- Created and maintained displays and signs.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Forecasted sales trends to plan team resourcing.
- Stayed current on processes and procedures to offer relevant assistance.
Assistant food and beverage manager
Hotel Amer Palace
Bhopal
01.2017 - 06.2019
- Monitored restaurant performance to identify and implement improvement initiatives.
- Led team to deliver outstanding hospitality operations.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Enriched guest experiences by diplomatically managing complaints, proactively anticipating and resolving issues.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Operated and maintained security of Point of Sales (POS) system.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Built loyal customer base by creating welcoming environment with top quality service.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Increased revenue by upselling and recommending products.
- Designed digital and print materials to engage audiences.
- Delivered high-quality results within budget and timeframe targets.
- Developed plans and strategies to promote continuous improvement.
Hotel butler
ITC Sheraton Hotel
Chennai, India
05.2011 - 12.2015
- Scheduled staff timetables to meet business demand.
- Escalated issues and complaints for prompt management resolution.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Budgeted for cleaning staff and resource requirements.
- Communicated management feedback to improve team performance.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Delivered services to customer locations within target timeframes.
- Handled high volume calls to address customer inquiries and concerns.
- Monitored and updated stock levels and inventory databases.
- Leveraged strategic networking to create new business opportunities.
- Completed customer orders with speed and accuracy.
- Successfully delivered on tasks within tight deadlines.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
- Delivered professional, friendly service across customer-facing tasks.
Education
BHM-Hotel Mangement - Hospitality
IHM-Srinagar
India 05.2008 - 04.2011
Skills
- Relationship building
- Eye for detail
- Motivational team leader
- Time management
- Leadership
- Team building
- Communication skills
- Drinks upselling
- Marketing
Timeline
Butler
Tamer Group
09.2022 - Current
Assistant food and beverage manager
Bastion Hotel
12.2021 - 08.2022
Senior relationship manager
Club Mahindra
09.2021 - 12.2021
Venue manager
Weddingz.in
09.2020 - 04.2021
Assistant food and beverage manager
Hotel Amer Palace
01.2017 - 06.2019
Hotel butler
ITC Sheraton Hotel
05.2011 - 12.2015
BHM-Hotel Mangement - Hospitality
IHM-Srinagar
05.2008 - 04.2011
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