Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mansour Fahd Alodhyani

Marketing
Uniyzah

Summary

Proven leader in customer service and sales, adept at CRM software and dispute resolution, significantly enhanced client satisfaction and sales targets at Zain KSA. Expert in streamlining processes, with a knack for fostering professional growth in teams, ensuring compliance, and driving strategic marketing initiatives. Achieved top performer status through exceptional follow-up skills and sales expertise. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Experienced [Job Title] brings [Number]+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

20
20
years of professional experience

Work History

Customer Care Consultant

Zain KSA
12.2014 - Current
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • Analyzed feedback from customers to identify trends and make necessary improvements within the department.
  • Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
  • Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.

Agency Supervisor

Systems Inc. Technical Services Electronics Co.
04.2011 - 12.2014
  • Improved team efficiency by streamlining processes and implementing time-saving strategies.
  • Ensured compliance with industry regulations and guidelines to maintain a professional reputation among clients.
  • Oversaw budget planning and allocation, ensuring optimal use of resources across all departments in the agency.
  • Managed multiple projects simultaneously, ensuring timely completion and quality results.

Sales Agent

ZONIK
08.2008 - 02.2010
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.

Sales Agent

RAKISA Holding Co.
01.2008 - 07.2008
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Marketing Officer

GHREIMIL Office FOR TRADING SERVICES
06.2006 - 11.2007
  • Increased brand awareness by implementing targeted marketing campaigns and strategies.
  • Built strong relationships with industry influencers, securing positive coverage in relevant publications.
  • Organized events and trade shows to showcase company products and services, generating valuable leads.
  • Monitored competitor activities, identifying potential threats or opportunities for strategic advantage.

Customer Care Team Lead

Tanweer Technical Trading Est.
09.2004 - 11.2005
  • Managed daily operations of the Customer Care Team, ensuring prompt response times and accurate issue resolution.
  • Implemented cross-training initiatives that enabled greater flexibility within the Customer Care Team during peak periods or employee absences.
  • Collaborated with management to develop strategies for improving overall customer experience.
  • Mentored new team members, fostering a positive work environment and promoting professional growth.

Education

High School Diploma -

Najd High School
Riyadh, Saudi Arabia
04.2001 -

Skills

Microsoft Office

Payment Processing

CRM Software

Dispute Resolution

Sales expertise

Follow-up skills

Technical Support

Call center experience

Complaint Handling

Complaint resolution

Cash Handling

Typing Speed

Call Center Operations

Account Management

Data Entry

Billing coordination

Custom order management

Timeline

Customer Care Consultant

Zain KSA
12.2014 - Current

Agency Supervisor

Systems Inc. Technical Services Electronics Co.
04.2011 - 12.2014

Sales Agent

ZONIK
08.2008 - 02.2010

Sales Agent

RAKISA Holding Co.
01.2008 - 07.2008

Marketing Officer

GHREIMIL Office FOR TRADING SERVICES
06.2006 - 11.2007

Customer Care Team Lead

Tanweer Technical Trading Est.
09.2004 - 11.2005

High School Diploma -

Najd High School
04.2001 -
Mansour Fahd AlodhyaniMarketing