Summary
Overview
Work history
Education
Skills
Certification
Languages
Key achievements
Tools and Technologies
Timeline
Generic
MANSOUR HAFIENE

MANSOUR HAFIENE

Riyadh,,Saudi Arabia

Summary

Senior IT Project Manager and Digital Transformation Consultant with over 18 years of experience in leading global digital transformation initiatives. Successfully managed 30+ projects focused on enhancing systems and digital experiences, resulting in improved performance, reduced costs, and increased customer satisfaction. Recognized for a flexible project management style and a collaborative approach that aligns with industry best practices to deliver sustainable digital solutions.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Sr. IT Project Manager

Riyadh Municipality
Riyadh, Riyadh Region
12.2021 - Current
  • Automated and enhanced over 300 electronic services to improve operational efficiency.
  • Developed a Super App featuring more than 50 e-services, attracting over 500,000 users in first year.
  • Enhanced user experience across 140 journey mappings to optimise engagement.
  • Led cross-functional teams to ensure successful execution of IT projects.
  • Implemented Agile methodologies, resulting in increased productivity and efficiency.
  • Assessed project requirements and allocated appropriate resources for optimal execution.
  • Conducted risk assessments, implementing mitigation strategies to minimise impact.
  • Collaborated with stakeholders to define clear project scope and deliverables.

PMO Director

Slnee IT
Riyadh, Saoudi Arabia
11.2016 - 12.2021
  • Established performance metrics to elevate project delivery standards.
  • Delivered projects on time and within budget through stringent cost controls.
  • Managed multiple concurrent projects, ensuring quality adherence and timely completion.
  • Implemented process improvements to boost productivity across various initiatives.
  • Monitored compliance with corporate policies throughout all project phases.
  • Defined project scope, milestones, and task allocation for effective tracking.
  • Led stakeholder communication to enhance transparency and collaboration.
  • Optimised workflow efficiency using innovative PMO methodologies and tools.
  • Increased sales by 50%

PMO Consultant

Slnee IT
Riyadh, Saudi Arabia
11.2015 - 11.2016
  • Establishing PMO Framework: Developing and implementing project management methodologies, standards, processes, and best practices within the organization to ensure consistency and efficiency in project delivery (creating more than 50 templates in Arabic and English to support PMs)
  • Project Governance: Defining project governance structures, roles, and responsibilities to ensure projects align with organizational objectives and strategies.
  • Project Portfolio Management: Overseeing the organization's project portfolio, prioritizing projects based on strategic goals, resource availability, risk factors.
  • Performance Monitoring: Tracking and analyzing project performance metrics to identify areas of improvement, mitigate risks, and ensure projects are delivered on time and within budget.

Team leader

Telnet Holding
Tunisia, Tunis
12.2011 - 11.2015
  • Technical Leadership: Providing technical leadership and guidance to a team of developers, ensuring high-quality code, adherence to best practices, and efficient development processes.
  • Project Planning: Collaborating with project managers to define project scope, timelines, and deliverables, and breaking down tasks for development team.
  • Architecture Design: Leading the design and architecture of applications, ensuring scalability, maintainability, and performance optimization.
  • Code Reviews: Conducting code reviews to ensure code quality, adherence to coding standards, and identifying opportunities for improvement.
  • Development: Actively participating in development tasks, contributing code, and resolving technical challenges alongside the team.
  • Collaboration: Collaborating with cross-functional teams such as QA, DevOps, and product management to ensure seamless integration and delivery of applications. Improving Team Efficiency by 30%.
  • Problem Solving: Addressing technical challenges, troubleshooting issues, and providing innovative solutions to complex problems in development.
  • Quality Assurance: Ensuring the quality of code through testing strategies, debugging, and implementing best practices for software quality assurance.
  • Documentation: Maintaining technical documentation, including design documents, architecture diagrams, and code documentation to ensure knowledge sharing and continuity.
  • Continuous Learning: Staying updated on technologies, trends, and best practices, and fostering a culture of continuous learning within the team.

Full stack software developer

Softathome
Bruxel, Belgium
09.2006 - 12.2011
  • Optimised code for increased application performance. Improved system response times by 40% and reduced database load
  • Maintained up-to-date documentation, aiding future development efforts.
  • Delivered high-quality products by adhering to coding standards and guidelines.
  • Led software development team to deliver projects on time.

Education

Engineer's degree - Computer Science

University Elmanar
Tunisia
09.2001 - 07.2006

Skills

  • Project management
  • Consulting in PMO Setup, operation, governance and strategic alignment
  • Leading international IT teams
  • Consulting and managing design/development of services in agile environment
  • Crafting digital transformation strategies and designing maturity assessment models for technical practices, enhancing efficiency, collaboration within teams

Certification

PMP Certified

OCJP Certified

Languages

Arabic
Native
French
Fluent
English
Fluent

Key achievements

●RM (KSA): Operating and improving the digital experience of municipal and institutional services for the Riyadh Municipality (Improvement of 140 user journey)

●RM (KSA): Dev of Super App (MyCity Mobile App) : more than 50 eservices used by more than 600000 Users.

●RM (KSA): Automation and improvement of 300 eservices, Digital transformation support.

●Monshaat (KSA): Development and launching of Fikra platform.

●SEEC (KSA): Improvement of UX, Dev and maintenance of ESCO and SEEC platforms.

●FSF (KSA): Development and implementation of ERP System (Open Source) used by more than 30 thousand employees. 

●Mashroat (KSA): Development of SEPM system. 

●RoyalProtocol (KSA): Setup and Operation of PMO. 

●KFU (KSA) Setup and Operation of PMO.

●CASE4DE (Germany): development of innovative digital solution(SYSCUBE) helping to manage aircraft projects. 

●Parkeon (France): Dev of ticketing solutions and back-end services to help municipalities and parking operators be more efficient and optimize revenues. FRANCE

●SAGEM (France): Provided digital platform for maintenance of military aircraft (SOV).

●AIRBUS (France): Redesign and upgrade of airbus applications : SBR, ANL and LATC. 

●SOFTATHOME(Belgium): Improving UX and Development of the Home Gate Way User Interface of many digital products : “Customer Home GateWay France Telecom LiveBox2”, Customer Home GateWay TeliaSonera V3” and “Generic Gate Way Softathome”. 

●GENERAL ELECTRIC(USA): Migration of an Access application, allowing managing financial data relative to GE projects, towards a Java/JEE web application (GEEPESAM). 

Tools and Technologies

Project Management Tools: Jira, trello, Microsoft Project

Automation and Development Tools: Selenium, Git, Jenkins,

Mobile App Development Tools: Xcode, React Native and Flutter

Digital Experience Analytics Tools: Google analytics, Dynatrace, New Metrics, UXcam, Maze

Collaboration and Communication Tools: Slack, Microsoft Teams, Webex, Zoom

Development Technologies: Java, .Net Core, JavaScript (React, Angular, Vue.js), Python, Oracle Apex, ErpNext, Odoo.

Timeline

Sr. IT Project Manager

Riyadh Municipality
12.2021 - Current

PMO Director

Slnee IT
11.2016 - 12.2021

PMO Consultant

Slnee IT
11.2015 - 11.2016

Team leader

Telnet Holding
12.2011 - 11.2015

Full stack software developer

Softathome
09.2006 - 12.2011

Engineer's degree - Computer Science

University Elmanar
09.2001 - 07.2006

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MANSOUR HAFIENE