MANSOUR HAWSAWU
Riyadh,KSA
Summary
Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
3
3
years of professional experience
Work History
Barista Trainer
alshaya company
01.2021 - 04.2021
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Security Guard
Security Solutions Company
05.2018 - 10.2018
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Hakam Bin Hisham
Riyadh04.2015
Skills
- Beverage Preparation
- Restaurant Operation
- Customized Menus
- Safe Food Handling Practices
basketball and swimming
i like swimming since i was a kid and i'm pretty good at swimming besides basketball its another hobby i like
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Barista Trainer
alshaya company
01.2021 - 04.2021
Security Guard
Security Solutions Company
05.2018 - 10.2018
High School Diploma -
Hakam Bin Hisham
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