Word
Mansour M. Muzaffar
Public And Government Relations Officer
Jeddah
Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Overview
3
3
Languages
1
1
year of post-secondary education
20
20
years of professional experience
Work History
Operations Officer
VFS-Global ( VF Services Saudi Limited )
Jeddah
11.2020 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
Public Relations and Government Official
Different_Vision Est.
Jeddah
09.2018 - 01.2019
- Responsible for business related to government agencies.
- Responsible for external relations.
- Responsible for following up on financial rights.
- Responsible for delivering projects and following up with clients.
Manager Assistant
3Chosies Est.
Jeddah
04.2017 - 08.2018
- Responsible for government transactions for the following agencies:
Passports - Labor and Workers Office - Municipality - Social Insurance - Health Insurance - Chamber of Commerce. - Responsible for the following administrative transactions: Employment contracts - salary marches - clearances - employee data and their archiving - data about employees' government entitlements Letters to government agencies and others (such as introduction letter - drawing attention - pledges ... etc.)
Trainers Assistant
al zahied learning center
Jeddah
01.2010 - 06.2010
- Help the trainer to equip the training room.
- Providing office tools and books according to the curriculum.
- Provide meals for trainees.
- Coordinating with trainees for course times.
- Processing of course certificates.
- Reporting to the management of training courses available and desired.
Store Keeper
Saudi import company - Banaja
jeddah
10.2002 - 08.2009
- Receiving and storing the bouquets.
- Delivery of goods to the distribution department.
- Transfer of goods to branches.
- Receiving and re-storing the returned goods.
- Find inventory and match it with the system.
- Operated forklifts and hand trucks to restock department supply locations.
- Received, merchandised and arranged all shop items for visual display.
Government Relations Officer
Carpet Man Gallery
jeddah
01.1990 - 03.2001
- Termination, follow-up, and submission of all government transactions submitted to the relevant ministries such as the Interior, Media, Trade, Transportation, Foreign Affairs, and private sectors such as the Chambers of Commerce, Arab and foreign embassies in Saudi Arabia, the Labor Office, and Passports.
- Follow up the daily routine work performance of the Government Relations Department and make sure that the company’s agent has performed the tasks assigned to him, and learn new information from time to time about the changes that are made or emerging in the Labor Office systems, Passports, Social Security, etc. related to work, and keep the passports of the contractors. Safe and officially insured, and following up the exit and entry of passports according to official documents signed by the competent official. As well as entry and exit movement.
Education
High School Diploma -
Mohammed Bin Idris School
Jeddah, Saudi Arabia 01.1996 - 01.1997
Skills
Government relations
Networking and relationship building
Relationship cultivation and maintenance
Family relations
Public relations skills
Relationship building skills
Relationship building and networking
Employee relations
Public relations
Customer relations best practices
Corporate client relations
Designing
Marketing
Synthesizing information
Teamwork
Warehouse Management
Security and safety warehouses
Producing media publications
Social media management
Research and investigations
Research and reporting
Research and development
Analysis and research abilities
Software
Excel
Photoshop
Windows
Mac OS
Powerpoint
Blinder
3D Max
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Interests
Self development
Public relations
Legal affairs development
General knowledge
Timeline
Operations Officer
VFS-Global ( VF Services Saudi Limited )
11.2020 - Current
Public Relations and Government Official
Different_Vision Est.
09.2018 - 01.2019
Manager Assistant
3Chosies Est.
04.2017 - 08.2018
Trainers Assistant
al zahied learning center
01.2010 - 06.2010
Store Keeper
Saudi import company - Banaja
10.2002 - 08.2009
High School Diploma -
Mohammed Bin Idris School
01.1996 - 01.1997
Government Relations Officer
Carpet Man Gallery
01.1990 - 03.2001