Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mansur S. AlOleany

Riyadh

Summary

Dynamic Banking Sales Director with a proven track record at Etihad Etisalat (Mobily), excelling in revenue growth and market penetration. Skilled in customer relationship management and team leadership, I drive operational improvements and foster collaboration, achieving significant performance enhancements and exceeding sales targets through strategic initiatives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Banking Sales Director

Etihad Etisalat (Mobily)
10.2023 - Current
  • Developed and executed comprehensive sales strategies to enhance market penetration and revenue growth.
  • Led a high-performing sales team, fostering collaboration and accountability to achieve quarterly targets.
  • Analyzed market trends and customer needs to identify new business opportunities and optimize sales efforts.
  • Established key performance indicators to monitor team performance, driving continuous improvement initiatives.

Sr. Digital Health Care Manager

MediServ Medical Supplies & Services Company
03.2022 - 09.2023
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Improved operations through consistent hard work and dedication.
  • Collaborated with team members to achieve target results.
  • Resolved problems, improved operations and provided exceptional service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Conducted research, gathered information from multiple sources and presented results.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Stated new line of Business as Digital Health Care Department with its own strategies and goals to generate revenue.
  • Promoting Cyber security IOMT and IOT solution.
  • Promoting full comprehensive solutions for Laboratories department, including Blood banking, Bio-Bank, Digital Pathology, and Genetics.

Support & Services I.T Manager

King Faisal Specialist Hospital International Holding Co.
05.2019 - 02.2022
  • Exceeded team goals and collaborated with staff members
    to implement customer service initiatives.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Implemented LIS and Genetics solutions for Laboratory Department of company Along with Outreach Information System/and billing system under one platform.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Consistently managed 6-person staff, effectively resolving issues, which resulted in top ranking out of 3 teams.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Completed special projects by using effective decision making, critical thinking and time management skills.

Informatics Solution Specialist

Abbott Diagnostic Saudi Arabia
12.2017 - 04.2019
  • Full responsibility for allocated sales quota with a minimum volume of >$2 M USD including forecasting and target performance achievement with the Region.
  • Drive profitable growth by initiating, developing ADD IT solutions that entrenches ADD business
  • Deepens customer loyalty and develops a solid base of informatics reference sites across Region
  • Supports acquisition and customer experience teams to manage pre-sales IT activities. Provide sales/informatics knowledge and consultancy
  • Identifies and drives new IT business opportunities from initial identification through to customer implementation
  • Deliver structured training to internal teams that builds organization competence and knowledge
  • Works with marketing department on all tactical deliverables like promo materials, recommends KOLs, trade-shows, etc.
  • Formulates strategic ideas based on market and technology research
  • Works with regional I&I team to ensure all IT related projects are
    delivered and executed to meet the customer expectation.
  • Achieves consistent high level of customer satisfaction as measured by
    Net Promoter Score
  • Demonstrate appropriate levels of regional and national markets,
    competitor and product knowledge
  • Makes use of CRM system to track and drive sales quota responsibility
  • Increased customer satisfaction by resolving AlinIQ products issues.

Information System Engineer

King Fahad Medical City
01.2013 - 11.2017
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
  • Collaborate with network staff to ensure smooth and reliable operation of software and system for fulfilling business objectives and processes.
  • Ensure system connectivity of all servers, shared software, groupware, and other applications.
  • Coordinate and perform in-depth tests, including end-user reviews, for modified and new system.
  • Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.

Facility Manger

Eliot University Center - UNCG
01.2010 - 12.2011
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

Sale Representative

Saudi American Bank SAMBA
01.2003 - 06.2005
  • Sales representative to promote bank services.
  • Provide client services including opening accounts, loan
    servicing, and etc.
  • Train sales representatives on bank procedures and operations.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

Bachelor of Science - Information System, And Operation Management

University of North Carolina At Greensboro
Greensboro, NC
04.2012

Skills

  • Budgeting and reporting
  • Customer Relationship Management Software (CRM)
  • Inter-department collaboration
  • Personnel training and development
  • Effective problem solver
  • Staff Management
  • Customer Relations
  • Technical Support
  • Effective workflow management
  • Team Leadership
  • Business Intelligence Testing

Certification

  • Information Technology Infrastructure Library (ITIL_v3)
  • Project Management Professional
  • Business Process Management 1
  • Business Process Management 2
  • Salesforce

Timeline

Banking Sales Director

Etihad Etisalat (Mobily)
10.2023 - Current

Sr. Digital Health Care Manager

MediServ Medical Supplies & Services Company
03.2022 - 09.2023

Support & Services I.T Manager

King Faisal Specialist Hospital International Holding Co.
05.2019 - 02.2022

Informatics Solution Specialist

Abbott Diagnostic Saudi Arabia
12.2017 - 04.2019

Information System Engineer

King Fahad Medical City
01.2013 - 11.2017

Facility Manger

Eliot University Center - UNCG
01.2010 - 12.2011

Sale Representative

Saudi American Bank SAMBA
01.2003 - 06.2005

Bachelor of Science - Information System, And Operation Management

University of North Carolina At Greensboro

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Mansur S. AlOleany