Maraim salem Al Muteri
Unaizah,saudi arabia
Summary
Accomplished professional with extensive expertise in customer handling and CRM software operation. Demonstrates proficiency in call centre metrics analysis, communication, and email correspondence. Skilled in telemarketing and cloud-based technology, with a strong background in issue tracking systems and complaint handling. Adept at telephone etiquette and call management, aiming to leverage these skills to enhance customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work history
Call center executive
Alinma medical group
Unaizah, Al-Qassim Region
06.2016 - 05.2024
- Utilised CRM software for efficient customer interaction tracking.
- Trained new staff members for seamless integration into the team.
- Communicated effectively with customers, resulted in increased retention rates.
- Assisted customers with queries to ensure satisfaction and loyalty.
- Observed critical dates and worked strategically to avoid missed deadlines.
- Managed telephone calls to ensure proper club communication.
- Operated multi-line phone system ensuring seamless call flow management within the organisation.
- Answered phone calls and emails for management team during busy periods.
- Handled incoming calls professionally, enhancing company image.
- Displayed energy and enthusiasm in fast-paced environment.
Call center agent
AL-Wafaaa HOSPITAL
Unaizah, Al-Qassim Region
01.2015 - 06.2016
- Ensured maximum efficiency by adhering to call Centre schedules and targets strictly.
- Managed high volume of inbound calls, ensuring swift response times.
- Conducted market research surveys over the phone to gather valuable consumer insights.
- Documented all phone interactions for record keeping and quality control purposes.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Increased client trust by providing accurate product information.
- Operated switchboard systems successfully to manage high call volumes.
Education
Bachelor of Science - Bachelor of science
AL-QASSIM UNIVERSITY
SAUDI ARABIASkills
- Customer handling
- CRM software operation
- Call centre metrics analysis
- Communication proficiency
- Email correspondence
- Telemarketing experience
- Cloud-Based technology knowledge
- Issue tracking systems usage
- Complaint handling
- Telephone etiquette
- Call management
Timeline
Call center executive
Alinma medical group
06.2016 - 05.2024
Call center agent
AL-Wafaaa HOSPITAL
01.2015 - 06.2016
Bachelor of Science - Bachelor of science
AL-QASSIM UNIVERSITY
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