Maram Abdullah Ahmed Bugshan
Jeddah,Saudi Arabia
Summary
Dedicated IT professional with expertise in IT support, computer networking, and network administration. Proficient in Windows and system administration, with a strong ability to troubleshoot complex system issues. Committed to leveraging technical skills to enhance organisational efficiency and support career growth in advanced IT roles.
Overview
1
1
Certification
Work history
IT Technical Support Intern
King Abdulaziz University (KAU)
Jeddah
2023.06 - 2023.08
- Troubleshot hardware and software issues, restoring service quickly to minimise downtime.
- Maintained networks and systems, installing Windows operating systems to enhance operational reliability.
- Delivered technical support to end users, ensuring efficient resolution of day to day issues.
Education
Diploma in Network Management -
King Abdulaziz University (KAU)
Jeddah 08/2020 - 07/2022
Bachelor of Information Technology -
Saudi Electronic University (SEU)
Jeddah 08/2023 -
Skills
- Help desk support
- IT Support
- System Troubleshooting
- Windows Administration
- System Administration
- Computer Networking
- Network management
- Active Directory
Certification
- Cisco CCNAv7: Introduction to Networks
- Cisco CCNAv7: Switching, Routing, and Wireless Essentials
- Cisco CCNAv7: Enterprise Networking, Security, and Automation
- Microsoft Certified: Azure Fundamentals (AZ-900)
- LPI Linux Essentials
- Microsoft 365 Fundamentals (MS-900)
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
IT Technical Support Intern
King Abdulaziz University (KAU)
2023.06 - 2023.08
Diploma in Network Management -
King Abdulaziz University (KAU)
08/2020 - 07/2022
Bachelor of Information Technology -
Saudi Electronic University (SEU)
08/2023 -