Maram Al Ameer
Riyadh ,Saudi Arabia
Summary
IT Project Manager and Information Technology Analyst with experience leading projects end-to-end, from requirements analysis through design, development, and deployment. Strong leadership and stakeholder coordination skills, with advanced programming expertise and a results-driven approach. Seeking to contribute technical and project delivery experience to a growing organization.
Overview
12
12
years of professional experience
Work history
IT project manager
KSAU-HS
Riyadh
05.2022 - Current
- Sourced and implemented emerging technologies to optimize information services.
- Recommended upgraded technologies to meet evolving business requirements.
- Maintained system security through regular testing and servicing.
- Monitored and updated software certifications for full compliance.
- Managed team of IT support technicians, developing workflows and processes.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Acted as first point of contact for hardware and software troubleshooting queries.
- Observed workflow to establish system development priorities.
- Assessed data security and compliance to GDPR regulations.
- Trained IT support staff to manage enquiries from end-users with first-call resolution.
IT Analyst & Database Administrator
KSAU-HS
Riyadh
05.2019 - 05.2022
- Developed, maintained, and monitored college website, delivering 500+ English pages and 500+ Arabic pages (1,000+ total pages), with 100% of Arabic content translated in-house, ensuring performance, security, and compliance with university policies.
- Designed, implemented, and supported databases and software applications across multiple systems, maintaining high system availability and data integrity while resolving recurring technical issues.
- Developed and enhanced 3+ systems and mobile applications, aligning technical solutions with organizational and business requirements.
- Gathered, analyzed, and documented business and technical requirements for 10+ system enhancements, collaborating with internal stakeholders to ensure accurate implementation.
Technical support officer
King Saud Bin Abdulaziz University For Health Sciences
Riyadh
05.2016 - 05.2019
- Installed and deployed new software for over 100 users, monitoring version control and patch updates to ensure system stability and security.
- Applied technical documentation and standard operating procedures to deliver accurate installation, maintenance, and repair services with minimal downtime.
- Prepared and configured IT equipment for staff use, including cabling, operating systems, and software setup for more than 80workstations.
- Met and exceeded target ticket response and resolution times, achieving response rate of 95% within SLA through effective planning and prioritization.
- Coached and supported junior technical staff, improving team efficiency and ensuring consistent delivery of proactive, high-quality technical support.
Co-operative Educational Program
Deanship For The Development Of University Education (IMSU)
Riyadh
05.2014 - 11.2014
- Spearheaded establishment and development of mobile application, overseeing planning, design, and end-to-end implementation.
- Directed establishment and development of Toastmasters website, enhancing structure, usability, and content presentation.
- Led planning and execution of 9+ programs and workshops within six months, coordinating logistics, resources, and stakeholder requirements.
- Led design of 30+ professional infographics, translating complex information into clear, impactful visual content.
- Led translation of 21 academic articles, ensuring accuracy, clarity, and adherence to academic terminology and standards.
Education
Master of Business Administration -
University of Manchester
United Kingdom01.2025
Bachelor Of Science In Information Systems (BSIS) -
Prince Sultan University
Riyadh05.2014
High School Diploma -
Manarat Al-Riyadh Schools
RiyadhSkills
- Business & Systems Analysis
- Requirements Gathering and Documentation
- System Design and Solution Architecture
- Project Management (MBA)
- JIRA (Issue Tracking & Workflow Management)
- Software Development Lifecycle (SDLC)
- Web and Application Development
- Programming: C, C#, Java, HTML, CSS
- Database Design and Data Modeling
- Stakeholder Communication
Accomplishments
- IELTS Academic Test – score: 6.
- Fullbridge program offered by Prince Sultan University.
- How to become a HR professional, presented by Jamal al‑Mansour (Cofounder of GLOWORK Organization).
- Web Development Workshop using Macromedia.
- 6 Sigma Course with a total of 30 hours.
- Xamarin – course on building native iOS, Android, Mac and Windows apps in C#.
- Coursera Johns Hopkins HTML+ course.
- SharePoint Administrator Certificate.
Timeline
IT project manager
KSAU-HS
05.2022 - Current
IT Analyst & Database Administrator
KSAU-HS
05.2019 - 05.2022
Technical support officer
King Saud Bin Abdulaziz University For Health Sciences
05.2016 - 05.2019
Co-operative Educational Program
Deanship For The Development Of University Education (IMSU)
05.2014 - 11.2014
Master of Business Administration -
University of Manchester
Bachelor Of Science In Information Systems (BSIS) -
Prince Sultan University
High School Diploma -
Manarat Al-Riyadh Schools