maram alhammad
riyadh,Saudi Arabia
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
back office supervisor
alasila cx
riyadh
2023.07 - Current
Back office team leader
alasila cx
riyadh
2022.03 - 2023.07
Back office specialist
alasila cx
riyadh
2021.10 - 2022.03
Customer service representative
alasila cx
riyadh
2020.10 - 2021.10
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Assistant Marketing Officer
ri7laty
Riyadh, Riyadh Region
2018.03 - 2018.11
- Participated in department meetings to discuss new ideas for upcoming projects.
- Researched competitors and demographics to compare and assess best marketing techniques.
Contact centre agent
daily food
riyadh
2016.08 - 2017.08
Education
Diploma - administrative sciences
princess noura university
riyadh 2015.02 - 2018.02
Skills
- Complaint resolution
Languages
English
Fluent
Arabic
Native
Timeline
back office supervisor
alasila cx
2023.07 - Current
Back office team leader
alasila cx
2022.03 - 2023.07
Back office specialist
alasila cx
2021.10 - 2022.03
Customer service representative
alasila cx
2020.10 - 2021.10
Assistant Marketing Officer
ri7laty
2018.03 - 2018.11
Contact centre agent
daily food
2016.08 - 2017.08
Diploma - administrative sciences
princess noura university
2015.02 - 2018.02