maram alhammad
riyadh,Saudi Arabia
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
back office supervisor
alasila cx
riyadh
07.2023 - Current
Back office team leader
alasila cx
riyadh
03.2022 - 07.2023
Back office specialist
alasila cx
riyadh
10.2021 - 03.2022
Customer service representative
alasila cx
riyadh
10.2020 - 10.2021
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Assistant Marketing Officer
ri7laty
Riyadh, Riyadh Region
03.2018 - 11.2018
- Participated in department meetings to discuss new ideas for upcoming projects.
- Researched competitors and demographics to compare and assess best marketing techniques.
Contact centre agent
daily food
riyadh
08.2016 - 08.2017
Education
Diploma - administrative sciences
princess noura university
riyadh 02.2015 - 02.2018
Skills
- Complaint resolution
Languages
English
Fluent
Arabic
Native
Timeline
back office supervisor
alasila cx
07.2023 - Current
Back office team leader
alasila cx
03.2022 - 07.2023
Back office specialist
alasila cx
10.2021 - 03.2022
Customer service representative
alasila cx
10.2020 - 10.2021
Assistant Marketing Officer
ri7laty
03.2018 - 11.2018
Contact centre agent
daily food
08.2016 - 08.2017
Diploma - administrative sciences
princess noura university
02.2015 - 02.2018