Maram Mohammad

• A professional Team Leader with experience in managing over 60 customer service agents within the motor and medical insurance sector.
• Focused on enhancing performance and service quality while achieving KPIs such as AHT, CSAT and FCR.
• Known for supporting the team, resolving issues, and implementing effective improvement plans using Lean Six Sigma methodologies, while maintaining a professional and high-performing work environment.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Recorded and processed customer data accurately.
• Managed high-volume customer queries simultaneously through effective multitasking.

• Assist investors in developing a specific strategy for selecting and evaluating investment types, tailoring it to their circumstances and goals.
• Study investment risks and identify effective mitigations.
• Highlight the importance of tracking the performance of an investment portfolio.

• Met with clients to determine decor needs and project scopes covering space planning, layout and colour schemes.
• Prepared design drawings, plans and profiles in Autodesk Civil 3D and AutoCAD MEP.
• Created engaging, innovative solutions using in-depth spatial and interior design understanding.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Transformed dull spaces into vibrant areas with colour schemes tailored to client preferences.

• Adapted teaching and communication styles to meet different learning needs.
• Managed complex schedule of driving lesson appointments and practical skills tests.
• Promoted clients skill development, offering theory and practical driving exercises to reinforce concepts.
• Quickly established rapport and developed trusted professional relationships with students.

.