Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Languages
Timeline
Generic

MARAM SINDI

Riyadh

Summary

Strategic operations leader with over a decade of experience managing cross-functional teams, driving complex projects, and aligning business initiatives with organizational goals. Proven track record of leading large-scale initiatives within the luxury sector, including store openings, vendor contract development, CRM optimization, and employee development. Skilled in performance analysis, stakeholder coordination, and long-term planning. Seeking opportunities in project or strategy-focused roles within dynamic, forward-thinking organizations.

Overview

10
10
years of professional experience

Work History

STORE DIRECTOR

PRADA GROUP
Riyadh
08.2022 - Current
  • Led multi-phase strategic initiatives including 2 major store openings, from planning to execution, ensuring alignment with brand standards and operational goals.
  • Analyzing customer behavior and refining service delivery strategies through personalized client relationships.
  • Designed and implemented CRM strategies that doubled the number of high-value client appointments, directly contributing to revenue growth.
  • Spearheaded the development of a full vendor ecosystem, including negotiating contracts and building long-term partnerships across catering, photography, PR, and event planning.
  • Collaborated with regional leadership on high-profile events such as Prada Mode Abu Dhabi, handling operations, logistics, and execution.
  • Developed and coached team members into next-level roles, supporting long-term talent development strategy including management roles.

STORE MANAGER

TIFFANY & CO
Riyadh
09.2020 - 06.2022
  • Managed store performance using KPI tracking, team optimization, and business review cycles to meet corporate targets.
  • Oversaw store operations and led local execution of global initiatives including new product rollouts and CRM campaigns.

TEAM MANAGER

LOUIS VUITTON
09.2018 - 08.2020
  • Directed daily operations and contributed to sales planning, workforce management, and CRM development.
  • Worked closely with regional teams to support strategy implementation and customer insight gathering.

CLIENT ADVISOR/CRM SPECIALIST

CHRISTIAN DIOR
07.2015 - 07.2018
  • Delivered VIP client strategies and supported market segmentation initiatives through data-driven CRM practices.
  • Contributed to enhanced customer retention and loyalty programs.

Education

ARCHITECTURE -

University of Miami

Skills

  • Strategic planning
  • Leadership in cross-departmental collaboration
  • Project management expertise
  • Effective communication with stakeholders
  • Market Analysis & KPI Reporting
  • Vendor Sourcing & Contract Negotiation
  • CRM Optimization & Client Segmentation
  • Talent Development & Performance Coaching
  • PR and Events Managements
  • Problem-solving
  • Customer service expertise
  • Brand development

Additional Information

  • Member of AFS (American Field services) exchange student program, 2005 to 2006, Washington state, USA
  • Participant of Suzane MubaSuzannmen peace Forum, 2007, Sharm Alshiekh, Egypt
  • Participant of Youth Leadership and Interfaith Conference, 2006, Miami, USA
  • Participant of Global Leadership in the 21st Century Program, 2007, Cairo, Egypt

Accomplishments

  • Successfully opened and staffed three luxury
  • stores one of which is a flagship store and managed the re-opening of one.

  • Led operational excellence initiatives resulting in measurable improvement in client feedback reaching a score of 90 on NPS results YTD.
  • Built and trained high-performing teams through continuous mentoring, recognition, and service accountability example: trained 4 new store managers to their new branches and promoted 5 employees to their next roles within 3 years.
  • increased client average transaction values 4 times the store average per year through tailored service strategy and team coaching and follow up.

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

STORE DIRECTOR

PRADA GROUP
08.2022 - Current

STORE MANAGER

TIFFANY & CO
09.2020 - 06.2022

TEAM MANAGER

LOUIS VUITTON
09.2018 - 08.2020

CLIENT ADVISOR/CRM SPECIALIST

CHRISTIAN DIOR
07.2015 - 07.2018

ARCHITECTURE -

University of Miami

MARAM SINDI