Maram Mobarak Alghamdi
Customer Service Specialist
Summary
Experienced Trainee Customer service specialist with over 8 months of experience in Department collections and Customer service in Tamheer Training Programs. Excellent reputation for resolving problems and improving customer satisfaction And Administrative work.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Service Specialist
National Water Company
Abha
01.2021 - 08.2021
- Department collections and Customer operation.
- Preparing daily , weekly and monthly reports using Microsoft office programs.
- Data Entry .
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Collected and analyzed customer information to prepare product or service reports.
Education
Bachelor's - English Language
Al Baha Univercity
AL Baha 09.2013 - 06.2017
Diploma Applide Administrative Sineces - Human Resources Management
King Khalid Univercity
Abha 09.2019 - 05.2020
Skills
Report preparation
Complaint resolution
Good communication skills
Customer Relations
Excellent written and oral communication
Creative problem solving
Microcoft Office Programs
Certification
Computer Skills Training in office work .
Timeline
Computer Skills Training in office work .
06-2021
Customer service.
06-2021
Customer Service Specialist
National Water Company
01.2021 - 08.2021
Diploma Applide Administrative Sineces - Human Resources Management
King Khalid Univercity
09.2019 - 05.2020
Bachelor's - English Language
Al Baha Univercity
09.2013 - 06.2017