Summary
Overview
Work History
Education
Skills
Personal Information
Custom
Languages
Accomplishments
Timeline
Generic
Marc Al Khoueiry

Marc Al Khoueiry

Riyadh,Saudi Arabia

Summary

Talented leader offering over 10 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

RESTAURANT MANAGER - (PRE-OPENING)

Yacht Club
Riyadh, Saudi Arabia
08.2024 - 11.2024
  • Managed daily operations for smooth restaurant functioning.
  • Streamlined staff rotas to optimise efficiency.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Trained new team members, enhanced service quality.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Cultivated positive work environment by fostering team spirit amongst staff.

ASSISTANT GENERAL MANAGER

Cova Pasticceria Milano - Majd Food
Riyadh, Saudi Arabia
01.2023 - 08.2024
  • Managed all F&B and day-to-day operations
  • Streamlined operational efficiency for enhanced customer satisfaction.
  • Improved team productivity by implementing new management strategies.
  • Achieved smooth workflow with diligent project oversight.
  • Conducted regular employee training to enhance skillsets.
  • Managed inventory ensured consistent supply of resources.
  • Established targets, KPIs, schedules, policies
  • Reported on sales, P&L, and productivity to management
  • Supervised daily operations for seamless business activities.

RESTAURANT MANAGER- (PRE-OPENING)

Hakkasan London - Majd Food
Riyadh, Saudi Arabia
08.2021 - 01.2023
  • Managed all restaurant operations, FOH & BOH
  • Clarified roles and responsibilities for staff
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Control purchase and delivery schedules to ensure timely and efficient operations
  • Reported on sales, P&L, and productivity to management
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.

RESTAURANT BRANCH MANAGER

Sushi Star
Rabieh, Lebanon
07.2020 - 08.2021
  • Led F&B team by attracting, recruiting, training, and evaluating talented personnel
  • Managed all restaurant operations, FOH & BOH
  • Provided leadership and direction for team members
  • Conduct hiring, sourcing, interviews and training
  • Identified and secured reliable suppliers for quality products at competitive prices
  • Developed and implemented strategies for increased customer satisfaction.
  • Fostered a positive work environment, improving overall team morale.

FLOOR MANAGER TO AREA MANAGER

Sushi Holic
Ghazir, Lebanon
03.2016 - 04.2020
  • Managed all F&B and day-to-day operations
  • Ensured exceptional levels customer service
  • Develop exceptional menus, procured goods, and implemented continuous improvements
  • Led F&B team by attracting, recruiting, training, and evaluating talented personnel
  • Launch with pre-opening team 3 new outlets
  • Planning and Coordination
  • Prepare employee handbook, SOS, SOP, Checklist
  • Reduced inventory loss with diligent stock management.

FLOOR SUPERVISOR

Babel
Amshit, Lebanon
01.2014 - 01.2016
  • Improved team morale by implementing positive feedback system.
  • Conducted training for better customer service results.
  • Managed stock control to reduce wastage and improve efficiency.
  • Ensured cleanliness, resulting in improved health and safety record.
  • Coordinated staff shifts for optimal coverage during peak hours.
  • Supervised floor operations to ensure smooth workflow and minimal disruption.
  • Handled customer complaints, leading to higher satisfaction levels.

Education

Bachelor - Hospitality Management

AUL UNIVERSITY
Lebanon
01.2010 - 01.2013

Masters - Business Management

BALAMAND UNIVERSITY
Lebanon
01.2015 - 01.2016

Skills

  • Leadership
  • Coaching And Training
  • Customer Service and Guest Satisfaction
  • F&B inventory and food safety
  • P&L, cost and Menu Engineering
  • Team Building
  • Multi-tasking
  • Organized
  • Planning and Coordination
  • Problem Solving and Conflict management
  • Customer Service
  • Sales techniques
  • Financial reporting
  • Conflict Resolution

Personal Information

  • Date of birth: 05/25/91
  • Nationality: Lebanese

Custom

  • Mr. Jericho Hassan Marie, General Manager, Hakkasan, +1 (312) 972-0020
  • Mr. Tolga Incili, CEO, Majd Food, +966 56 242 8143
  • Mr. Mickeal Fons, Regional Director, Cova Worldwide, +971 58 254 1069
  • Ms. Layal Waked, Owner, Sushi Star, +961 70 493 937

Languages

English
Fluent
French
Advanced
Arabic
Native

Accomplishments

    Timeout Magazine Riyadh

    What's On Saudi

Timeline

RESTAURANT MANAGER - (PRE-OPENING)

Yacht Club
08.2024 - 11.2024

ASSISTANT GENERAL MANAGER

Cova Pasticceria Milano - Majd Food
01.2023 - 08.2024

RESTAURANT MANAGER- (PRE-OPENING)

Hakkasan London - Majd Food
08.2021 - 01.2023

RESTAURANT BRANCH MANAGER

Sushi Star
07.2020 - 08.2021

FLOOR MANAGER TO AREA MANAGER

Sushi Holic
03.2016 - 04.2020

Masters - Business Management

BALAMAND UNIVERSITY
01.2015 - 01.2016

FLOOR SUPERVISOR

Babel
01.2014 - 01.2016

Bachelor - Hospitality Management

AUL UNIVERSITY
01.2010 - 01.2013

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Marc Al Khoueiry