Mareai Baqtyain
IT Manager - Microsoft System Engineer - IT Administrator - IT Specialist
Jeddah
Summary
CORE QUALIFICATIONS Troubleshooting and repairing Problem-solving Time management Leadership Project Management Network Administration Point of Sale (POS) Systems Backup Solutions Business Analysis Technical Training.
Motivated Information Technology Specialist with16 years of progressive experience. achieves goals on time .
Achievements:
* Work was done with the team to change the infrastructure of the data center rooms in the hospitals of the Ministry of Health in the Western Region, this change made the system work by 99%, In terms of system Availability and stability (Zero Down Time).
* The infrastructure of the confidential was changed, and through the change, sales improved by 80%, and through it the management decided to expand its branches throughout the Kingdom, and this is what we are currently working on.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
17
17
Certifications
2
2
Languages
Work History
Information Technology Manager
Confidential
Jeddah
10.2018 - Current
- Working with upper Management to develop Plans, Forecasts, and budgets for the I.T Department
- Maintain proper administration records of IT equipment inventory, Application software Inventory, Software Licenses, IT equipment Movement, Networking & other .
- Lead the implementation team of the Odoo ERP, new infrastructure Data Center, e-commerce team.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Created and terminated user's accounts from start to finish in business applications.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Coordinated technical training and personal development classes for staff members.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Microsoft System Engineer
Ministry of Health
Jeddah
12.2011 - 09.2018
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Information Technology Administrator
IKEA
Jeddah
12.2007 - 11.2011
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Led functional and technical support for implementation of software applications and enhancements.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
Information Technology Administrator
Western Medical
Jeddah
04.2006 - 11.2007
- Synchronized establishment of local area to provide infrastructure for new applications, employee mobile device and communication between sites.
- Integrated, monitored and tested wireless devices, multi-site network infrastructure, business intelligence software and applications.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
Technical Support Supervisor
AL Zailai Computer Center
Jeddah
07.2005 - 03.2006
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions .
- Assisted with updating technical support best practices for use by team.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Computer Science
Saba 'a University
Yemen 06.2000 - 07.2004
Skills
Excellent Communication
Issue troubleshooting
Organization and Time Management
Decision-Making
Multitasking Abilities
Infrastructure development
Project lifecycle management
Budget administration
Self-Motivated
Teambuilding
Helpdesk services
Wireless Networking
Desktop and laptop installations
Email account set up
Hardware and software installation
Network diagnostics
Certification
AZ-900 Microsoft Azure Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AZ-900 Microsoft Azure Fundamentals
12-2022
CompTIA Network+ (N10-007) Understanding Networks
10-2022
Project Management Professional (PMP)
09-2022
Information Technology Manager
Confidential
10.2018 - Current
Microsoft Excel 2010 Level 1,2,3
11-2014
Implementing an Advanced Server Infrastructure
05-2014
Designing and Implementing a Server Infrastructure
02-2014
Configuring Advanced Windows Server 2012 Services
01-2014
Administering Windows Server 2012
11-2013
Installing and Configuring Windows Server 2012
10-2013
KL-002.98 Kasper Endpoint Security for Windows. Fundamentals
01-2013
Cisco Operation System CCNA
03-2012
Certificate Network +
01-2012
Microsoft System Engineer
Ministry of Health
12.2011 - 09.2018
Cisco Certified Network Associate Training
07-2009
Understanding The IKEA Concept Training
04-2009
Information Technology Administrator
IKEA
12.2007 - 11.2011
Certificate A+
06-2006
Information Technology Administrator
Western Medical
04.2006 - 11.2007
Technical Support Supervisor
AL Zailai Computer Center
07.2005 - 03.2006
Certificate of attendance Computer Maintenance
09-2004
Network Diploma
06-2004
Bachelor of Science - Computer Science
Saba 'a University
06.2000 - 07.2004