Maria Al-Ali

Al-Khoabr

Summary

Aa a Shift Leader i oversees daily operations during a specific work shift, managing staff, ensuring policy compliance, and resolving customer issues to ensure smooth and efficient business flow.

Overview

year of professional experience

Certification

Work history

Shift Leader

Alshaya Group - Starbucks

Al-Khobar

11.2022 - Current

Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Estimated costs, generated reports, and maintained detailed records.
Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Assigned tasks, projects and responsibilities to team members and monitored status.
Coordinated activities for team of various manufacturing workers.
Kept employees operating productively to meet business and customer needs.
Managed on-site evaluations, internal audits and customer surveys.
Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
I used to work on collecting cash deposits for Alshaya Group of Companies

Education

Bachelor's degree - Data Science

Saudi Electronic University

Dammam, Eastern Province

08.2023 -

Skills

Pre-shift briefings
Task delegation
Staff activity management
Team building
Leadership
Cash Management

Problem-solving
Customer-focused
Communication skills
Just In Time stock control
Conflict resolution

Languages

Arabic

Native

English

Advanced