MARIA FIRDOUS
Islamabad ,Pakistan
Summary
Dedicated professional with expertise in Crew Resource Management and a strong focus on Customer Experience Enhancement. Demonstrates excellent communication skills, integrity, and honesty while maintaining aircraft security procedures. Adept at dealing with difficult situations and preparing for emergency landings, ensuring a positive and friendly attitude throughout. Committed to customer focus and enhancing overall passenger satisfaction.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Cabin Crew
Serene Airline
Islamabad , Pakistan
03.2020 - 03.2025
- Ensured the safety and comfort of passengers during flights
- Welcomed passengers, assisted with seating, and provided excellent customer service
- Serve as cabin crew for “Manasik Aviation Saud Arabia”
- Managed difficult situations with professionalism and tact
- Conducted pre-flight safety demonstrations and routine safety checks
- Handled customs and immigration procedures efficiently
- Maintained cleanliness and orderliness of the aircraft
- Completed detailed flight reports after each journey
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
Security Guard
Transguard Group LLC (TG)
11.2019 - 02.2020
- Ensured airport and terminal security through patrols and body searches
- Implemented and adhered to strict security procedures and protocols
- Assisted in emergency situations to ensure the safety of passengers and staff
Cabin Crew Member
Shaheen Airline
, Pakistan
12.2015 - 08.2018
- Ensured passenger safety and comfort throughout flights
- Conducted pre-flight safety checks and demonstrations
- Provided assistance with luggage and seating
- Maintained cleanliness and preparedness of the aircraft
- Handled in-flight customer service and managed challenging situations effectively
- Recorded incidents and completed flight reports
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
Customer Relations Officer
Toyota Motor
Islamabad
07.2013 - 11.2014
- Managed customer inquiries and ensured customer satisfaction
- Maintained accurate records of customer interactions
- Developed and implemented customer service procedures and standards
- Trained and supervised customer service staff
Education
B.Com - Accounting & Finance
University of Sargodha
01.2010 - 01.2011
Skills
- Crew Resource Management
- Excellent Communication Skills
- Aircraft security procedures
- Customer Experience Enhancement
- Positive and Friendly attitude
- Integrity and Honesty
- Dealing with difficult situations
- Customer Focus
- Emergency landing preparation
Personal
- Date of birth: 06/04/90
- Marital status: Single
Languages
Urdu
Native
English
Elementary
Punjabi
Native
Affiliations
- Travelling
- Movies
- Sports
Accomplishments
Successfully completed over 5000 safe domestic and international flights
Received numerous commendations from customers for outstanding service
Selected as Cabin Crew member for "Jordan" international flights in 2018
Elected for International flying as Cabin Crew for "MANASIK AVIATION" Saudi Arabia
Timeline
Cabin Crew
Serene Airline
03.2020 - 03.2025
Security Guard
Transguard Group LLC (TG)
11.2019 - 02.2020
Cabin Crew Member
Shaheen Airline
12.2015 - 08.2018
Customer Relations Officer
Toyota Motor
07.2013 - 11.2014
B.Com - Accounting & Finance
University of Sargodha
01.2010 - 01.2011
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