Maria Guevara
Salisbury
Summary
Dynamic Business Support Officer with a proven track record at APA Group, excelling in process optimization and stakeholder interaction. Adept at developing procedural manuals and enhancing operational efficiency. Strong problem-solving skills complemented by effective communication, ensuring seamless project management and superior customer support. Committed to driving continuous improvement in service delivery.
Proactive administrative professional with proven skills in managing correspondence. Well-organized and hardworking team player with top strengths in communication, planning, and relationship building. Offering many years' experience in related roles.
Overview
19
19
years of professional experience
Work History
Business Support Officer
APA Group
Adelaide
10.2010 - 08.2025
- Managed Priority Task and Responding to inbox enquiries
- Collaborated with cross-functional teams to streamline workflows and processes.
- Provided administrative support to ensure efficient office operations and functions.
- Handled inquiries from stakeholders, directing them to appropriate resources.
- Developed procedural manuals for operational areas within scope of business support responsibilities.
- Assisted in the preparation of reports and presentations for management.
- Maintained accurate records of communications and project documentation.
Broadband Support Officer
Telstra Corporation
Adelaide
09.2006 - 10.2010
- configured broadband services for business customers.
- Conducted routine maintenance on network infrastructure for optimal performance.
- Responded to customer inquiries and resolved technical issues efficiently.
- Troubleshooting broadband connection issues
- Monitored network performance using diagnostic tools and software applications.
- Educated customers on service features and best practices for usage.
- Updated customer information in company databases as needed.
- Provided customer support through various communication channels.
- Assisted in resolving technical issues for clients and staff.
- Coordinated service requests and ensured timely follow-up.
- Maintained accurate records of customer interactions and resolutions.
- Implemented feedback mechanisms to enhance customer experience.
- Monitored service performance metrics to identify areas for improvement.
Education
Certificate Of Completion - Clerical Course
Pride’s Business College
06.1994 - 12.1994
Skills
- Project management
- Process optimization
- Administrative support
- Report preparation
- Customer relationship management
- Stakeholder interaction
- Service coordination
- Technical troubleshooting
- Communication strategy
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Data organization
- Back office management
- Basic IT support
- Reporting expertise
- Correspondence management
- Regulatory compliance
- Billing
- Project assistance
- Report writing skills
- Audit support
- Managing multiple priorities
- Contracts
- Identifying best practices
- Identifying risks
- Improving product quality
- Process streamlining
- Training manuals and processes
- Training documents
- Effective communication
- Eye for detail
- Mentoring
- Conflict resolution
Timeline
Business Support Officer
APA Group
10.2010 - 08.2025
Broadband Support Officer
Telstra Corporation
09.2006 - 10.2010
Certificate Of Completion - Clerical Course
Pride’s Business College
06.1994 - 12.1994