Maria Monteleone
Walkley Heights
Summary
Dynamic and engaging professional with proven expertise in beverage preparation and exceptional customer service, honed at X Convenience Welland. Excelled in fostering a positive atmosphere and streamlining service processes, significantly enhancing customer satisfaction. Skilled in espresso machine operation (hard skill) and team leadership (soft skill), consistently delivering quality and efficiency.
Overview
2025
2025
years of professional experience
Work History
Snack Bar Employee
Naweena Road Snack Bar
08.2024 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed snack bar opening and closing procedures, securing the facility and equipment properly each day.
- Provided excellent customer service, resolving complaints promptly and professionally.
- Handled cash transactions accurately, maintaining accountability for register balances at the end of each shift.
- Displayed strong multitasking skills under pressure by simultaneously managing multiple orders while providing exceptional customer service.
- Used cash register to tender change and process cash and credit card payments.
- Consistently provided friendly service to promote better customer engagement.
- Barista
- Handling food preparations & customer food orders
Second in Charge/Barista
X Convenience Welland
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Customer Service Representative
Pasta Deli
- Effectively managed high-volume periods by prioritizing tasks and maintaining composure under pressure.
- Assisted customers with product selection, offering recommendations based on individual preferences and dietary needs.
- Mastered use of deli equipment, including slicers, scales, and wrapping machines for accurate portion control and packaging.
- Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
- Assisted in training new employees on proper use of equipment, safety procedures, and company policies.
- Demonstrated expert knowledge of various meats, cheeses, salads, and other deli items to assist customers in making informed choices.
- Developed strong relationships with vendors to ensure timely delivery of fresh products and maintain adequate stock levels.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Service Deli Manager
Foodland
- Cultivated strong relationships with vendors to negotiate favourable pricing on products and supplies.
- Maintained a high level of product knowledge, enabling staff to provide accurate information and recommendations to customers.
- Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
- Set schedules for staff by planning and designating shifts and hours.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Mastered use of deli equipment, including slicers, scales, and wrapping machines for accurate portion control and packaging.
- Assisted in training new employees on proper use of equipment, safety procedures, and company policies.
Cafe Manager
Walkerville Cafe
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Developed and led barista training programs to improve coffee quality and service speed, elevating customer satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
Cafe Manager
Rocco's Cafe
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Managed inventory and negotiated with suppliers to ensure fresh ingredients were always available, reducing waste.
- Enhanced customer experience by implementing new cafe layout that encouraged more foot traffic and comfortable seating arrangements.
- Developed and led barista training programs to improve coffee quality and service speed, elevating customer satisfaction.
- Maintained rigorous health and safety standards, ensuring clean and safe dining experience for all patrons.
Snack Bar Manager
Wrap Away
- Increased customer satisfaction by ensuring efficient snack bar operations and maintaining high-quality food and beverage offerings.
- Established strong relationships with local suppliers to ensure consistent quality of ingredients at competitive prices.
- Maintained strict adherence to health and safety regulations, ensuring a clean and safe environment for employees and customers alike.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Snack Bar Employee
Campbelltown Snack Bar
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently managed inventory levels to minimize waste and maximize product availability for customers.
- Enhanced customer satisfaction by providing prompt and courteous service at the snack bar.
- Managed snack bar opening and closing procedures, securing the facility and equipment properly each day.
- Implemented efficient processes for food preparation, reducing wait times during busy periods.
- Handled cash transactions accurately, maintaining accountability for register balances at the end of each shift.
- Prepared fresh ingredients daily, ensuring high-quality products were consistently served to customers.
- Used cash register to tender change and process cash and credit card payments.
- Maintained clean, organized workspace according to operational standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Check Out Operator
Coles
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Year 12 -
Thorndon High
1987
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- Hospitality service expertise
- Coffee machinery
- Coffee expertise
- Quality control
- Excellent math skills
- Fluent in English & Italian
- Cooking
- Smoothie making
- Sandwich preparation
- Multitasking and organization
- Speedy and efficient
Timeline
Snack Bar Employee
Naweena Road Snack Bar
08.2024 - Current
Second in Charge/Barista
X Convenience Welland
Customer Service Representative
Pasta Deli
Service Deli Manager
Foodland
Cafe Manager
Walkerville Cafe
Cafe Manager
Rocco's Cafe
Snack Bar Manager
Wrap Away
Snack Bar Employee
Campbelltown Snack Bar
Check Out Operator
Coles
Year 12 -
Thorndon High
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