Summary
Overview
Work history
Education
Skills
CERTIFICATIONS
Languages
Timeline
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MARIAM MUSAED ALMUTAIRI

Riyadh,KSA

Summary

Accomplished HR Specialist with extensive experience in payroll management, employee affairs, and recruitment. Skilled in developing and implementing HR policies while ensuring full compliance with labor laws. Proficient in performance management and data reporting, utilizing platforms such as Qiwa and GOSI to enhance HR operations. Experienced in designing and executing onboarding and talent acquisition programs, committed to driving organizational success through strategic HR initiatives.

Overview

6
6
years of professional experience

Work history

HR specialist

Anan Company
Riyadh
02.2022 - Current
  • Managed payroll operations with accuracy and timeliness in coordination with finance.
  • Administered employee lifecycle: onboarding, contracts, leaves, renewals, and exits.
  • Led professional recruitment cycle: job posting, screening, structured interviews, contract finalization.
  • Designed and implemented onboarding programs for rapid employee integration.
  • Developed and managed performance management systems with KPIs and regular feedback.
  • Implemented HR policies and ensured compliance with Saudi labor law.
  • Managed daily HR operations via Qiwa, Muqeem, GOSI, Balady, and HRDF programs (Tamheer, Tawteen).
  • Utilized HRIS systems (Ektifa, Zain HR, Minatek) to enhance workflows and record accuracy.
  • Prepared detailed HR reports and analytics for senior management.
  • Collaborated with government entities to ensure full regulatory compliance.
  • Supported training programs and coordinated with training providers.
  • Resolved employee concerns and promoted a positive workplace environment.
  • Contributed to continuous improvement of HR procedures and employee satisfaction

Branch manager

musk
Riyadh
05.2020 - 12.2021
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Managed daily operations to ensure smooth running of the branch.
  • Implemented new training programmes for improved staff performance.
  • Maintained inventory levels to meet customer demand without excess stockholding.
  • Developed and implemented strategies for increased customer satisfaction.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Ensured branch met all regulatory requirements for safe operation.
  • Organised local marketing activities, boosting brand visibility within community.

Customer service officer

Stc Copmany
Riyadh
03.2019 - 10.2019
  • Met daily targets by efficiently managing workload within set timelines.
  • Assisted colleagues during peak hours, ensuring overall productivity of the team.
  • Learnt new software systems rapidly, enhancing overall work efficiency.
  • Delivered high-quality service with attention to detail and professionalism.
  • Liaised between customers and management for effective resolution of issues.
  • Promoted a welcoming atmosphere, leading to increased return customers.

Education

Bachelor's degree - Sociology, Social Work

Imam Mohammad Ibn Saud Islamic University
Riyadh
01.2022

Skills

    Microsoft Office

    Microsoft Excel

    Microsoft Power Point

    Leadership

    Time Management

    Problem-solving

CERTIFICATIONS

  • Human Resources Management Certificate – HRDF / Ertiqa
  • Saudi Labor Law Awareness – Ministry of Human Resources & Social Development (HRSD)
  • Payroll and Social Insurance Systems Training – GOSI & Qiwa Practical Workshop
  • Talent Acquisition & Interviewing Skills – LinkedIn Learning
  • HR Operations & Government Platforms – Balady, Muqeem, Qiwa, GOSI (Hands-on Training)
  • Employee Performance Management – Coursera / Ertiqa
  • Business Communication Skills – Edrak
  • Occupational Safety & Workplace Ethics – Monsha’at / Etqan

Languages

English
Intermediate (B1)
Arabic
Fluent

Timeline

HR specialist

Anan Company
02.2022 - Current

Branch manager

musk
05.2020 - 12.2021

Customer service officer

Stc Copmany
03.2019 - 10.2019

Bachelor's degree - Sociology, Social Work

Imam Mohammad Ibn Saud Islamic University

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MARIAM MUSAED ALMUTAIRI