Marianne Castro
Khobar,Saudi Arabia
Summary
Experienced beverage specialist with expertise in point of sale systems, complaint resolution, and product upselling. Demonstrates proficiency in drink recipe creation, speciality beverage creation, and tea brewing knowledge. Skilled in beverage innovation and latte art, with exceptional time management abilities. Committed to enhancing customer satisfaction through innovative drink offerings and efficient service.
Seasoned Barista Supervisor with knack for creating exceptional customer experiences and leading high-performing teams. Known for improving workflow and boosting sales through innovative training and team motivation. Consistently implement quality control measures, ensuring top-notch service and customer satisfaction.
Overview
8
8
years of professional experience
Work history
Barista supervisor
Manto Rose Cafe
Dammam
2020.07 - Current
- Exhibited comprehensive knowledge of coffee varieties for informed customer service.
- Delivered exceptional service, contributing to repeat patronage from satisfied customers.
- Promoted a high standard of customer service with consistent staff training sessions.
- Maintained cleanliness, resulting in a hygienic and presentable workspace at all times.
- Assisted baristas with complex orders to ensure customer satisfaction.
- Handled customer complaints promptly, resulting in improved client relations over time.
- Managed inventory effectively to ensure continuous supply of coffee beans and other essentials.
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Improved customer satisfaction by efficiently managing queue times.
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
Server
Al Saaj Al Reefi
Riyadh
2018.10 - 2020.07
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
Education
Computer Secretarial -
St. Ferdinand Institute
Skills
- Point of sale systems
- Complaint resolution
- Product upselling
- Drink recipe creation
- Time management expertise
- Speciality beverage creation
- Tea brewing knowledge
- Beverage innovation
- Latte art proficiency
Languages
English
Advanced
Arabic
Advanced
Timeline
Barista supervisor
Manto Rose Cafe
2020.07 - Current
Server
Al Saaj Al Reefi
2018.10 - 2020.07
Computer Secretarial -
St. Ferdinand Institute