Maribeth Perea
Riyadh,Riyadh Region
Summary
Organised Railway Professional experienced in operations management, Lean Six Sigma principles, and project management. Achieved compliance with health and safety standards while implementing change and monitoring performance. Delivered effective staff recruitment, retention strategies, and development initiatives to enhance team capabilities.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work history
Operations Training Manager
FLOW Riyadh Metro
Riyadh, Saudi Arabia
2019.06 - Current
- Aligned training programmes with corporate objectives, meeting established metrics to drive growth.
- Produced training and supportive materials tailored to organisational needs.
- Designed and implemented e-learning courses to enhance employee skills.
- Implemented innovative training methods, including simulations, role-plays, and gamification, to enhance employee engagement.
- Tracked training outcomes through collection of KPI data and participant feedback to assess programme effectiveness.
- Analysed training requirements at individual, team and organisational level
- Created training needs assessments to identify skills and knowledge gaps.
- Reviewed training materials and curriculum to ensure compliance with company standards and incorporate industry advancements.
- Worked with HR to evaluate training requirements and schedule onboarding sessions for new hires.
- Monitored training budgets to ensure cost-effective delivery of services.
- Effectively trained instructors and supervisors on techniques for managing employees.
Lead Station Manager
Serco Dubai Metro
Dubai, United Arab Emirates
2009.02 - 2019.05
- Organised special events at the station that increased community engagement.
- Streamlined communication between departments, fostering collaborative work environment.
- Oversaw maintenance tasks, ensuring timely repairs and upgrades of facilities.
- Liaised with local authorities on matters of public security and safety for enhanced community relationships.
- Developed operational strategies that drove efficiency across all departments.
- Facilitated staff training programmes for improved service delivery standards.
- Dealt with customer complaints promptly and professionally, enhancing overall customer experience.
- Managed employee performance reviews, promoting professional development opportunities within the team.
- Administered emergency protocols during crises to maintain order and safety.
- Participated in recruitment, selection and induction of new drivers.
- Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate deliveries.
Lead Station Supervisor
Light Rail Transit Authority
Manila, Philippines
2000.08 - 2009.01
- Managed daily operations by providing clear instructions to station staff.
- Coordinated train schedules for efficient passenger movement.
- Ensured safety standards, leading to a safer environment for passengers and staff.
- Liaised with maintenance teams for quick resolution of technical issues.
- Maintained punctuality of trains through effective communication with drivers and crew members.
- Enhanced customer satisfaction through timely responses to inquiries and complaints.
- Increased operational efficiency by implementing new procedures and guidelines.
- Developed work process improvements, resulting in increased productivity.
- Conducted regular inspections of facilities to maintain cleanliness and orderliness.
- Enforced rules and regulations, ensuring the wellbeing of all present at the station.
- Trained new employees effectively, contributing to their swift integration into the team.
- Coordinated closely with other stations for seamless transfer of passengers.
- Handled cash transactions securely, minimising financial discrepancies at the station.
- Completed equipment safety checks prior to departure to identify hazards.
Education
Bachelor of Arts - Communication Arts
University of the East
Manila Philippines 1995.03 - 1999.10
Skills
- Operations management
- Lean Six Sigma principles
- Project Management
- Health and Safety Compliance
- Change implementation
- Performance monitoring
- Staff recruitment and retention
- Employee retention strategies
- Staff development
- Strategic planning
- Leadership excellence
- Executive communication
- Decision-Making authority
- Health and Safety Compliance
Languages
English
Advanced
Accomplishments
Certificate of Competence – The British Psychological Society
Occupational Testing Level 1 and Level 2 Ability and Personality
RQTU Membership No: 546926 (Active)
Award Date: 26 January 2021
Institute of Railway Operator (IRO)
Membership Number: 3927 since 2010
Membership Level: Affiliate
Certificate of Commitment and Dedication
Serco Dubai Metro - 10 years of Excellent Service Award
16 April 2019
Certificate of Commendation
Road and Transport Authority Dubai United Arab Emirates
Serco Dubai Metro – 5S Project Implementation
05 April 2016
5 Star Recognition awarded to Serco Dubai Metro System
The International Standards for Service Excellence (TISSE Project)
December 2016
References
References available upon request.
Professional Accomplishment
Pioneer of Riyadh Metro Project (pre-launch up to present)
Administer RAAT and SCAAT Psychometric Assessment in recruiting safety critical employees for Riyadh Metro (active member of The British Psychological Society)
Operations Control Centre Coordinator - Dubai Metro Special Event Plan New Year's Eve
Dubai Metro Route 2020 Project - Station Coordinator for Extension Project
Expertly managed busiest and challenging underground and interchange stations of Dubai Metro
Dealt with performance appraisals, mentoring, coaching, recruitments and promotions
Key Instructor and Lead Assessor for Dubai Metro Project (Redline and Greenline)
Developed and reviewed work instructions and procedures for station operations
Successfully delivered and passed numerous test cases and evacuation drills required to achieve safety certificates for Dubai Metro and Riyadh Metro Project
Developed service continuity and recovery manual for Serco Dubai Metro
Developed and delivered trainings to the first batch of Emirati Nationals who joined Dubai Metro and Riyadh Metro
Key Person in achieving Emiratization and Saudisation project for both projects (Dubai Metro and Riyadh Metro)
Implemented 5S Project for Road and Transport Authority (UAE)
Timeline
Operations Training Manager
FLOW Riyadh Metro
2019.06 - Current
Lead Station Manager
Serco Dubai Metro
2009.02 - 2019.05
Lead Station Supervisor
Light Rail Transit Authority
2000.08 - 2009.01
Bachelor of Arts - Communication Arts
University of the East
1995.03 - 1999.10