Marina George Head Hostess
Jeddah,Mecca Region
Summary
Hard working and ambitious International Business Management graduate from Sadat Academy for Management Sciences. With over 9 years of experience in hospitality, ushering, and guest relations, including 3 years as a Head Hostess & Guest Relations Coordinator, managing hostess teams, VIP guests, and event operations while delivering exceptional guest experiences and maintaining high service standards.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work history
Head Hostess & Guest Relations Coordinator
Shahnameh Restaurant
JEDDAH , Saudi Arabia
04.2025 - Current
- Welcomed guests warmly upon arrival, creating a friendly atmosphere from the start.
- Fostered positive dining experience, resulting in high customer return rates.
- Assisted servers during busy times to maintain quality of service.
- Boosted restaurant's reputation through excellent communication skills.
- Coordinated staff schedules, reducing conflicts and improving team morale.
- Increased guest satisfaction with prompt attention to requests and complaints.
- Liaised with kitchen staff effectively for timely delivery of orders.
- Provided exceptional customer service for satisfaction and repeat business.
- Addressed any issues swiftly, ensuring overall customer satisfaction remained high.
Guest Relations Hostess
The Lemon Tree & Co - TLT Concepts
CAIRO - NORTH COAST - GOUNA , EGYPT
03.2023 - 04.2025
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Facilitated payment procedures accurately and promptly, ensuring streamlined end-of-meal transactions for guests.
- Provided detailed information about facilities and services to assist guests in making informed decisions.
- Monitored table availability closely to optimise seating arrangements and reduce wait times for incoming patrons.
- Handled complaints tactfully, resulting in successful conflict resolution and sustained customer loyalty.
- Trained new hostess staff, leading to consistent quality of service across the team.
- Cultivated positive relationships with guests for improved loyalty and repeat business.
- Managed bookings efficiently to maximise guest satisfaction and venue occupancy.
- Coordinated with kitchen staff for timely delivery of food orders, enhancing guest dining experience.
- Regularly updated reservation system with real-time data accuracy, preventing double-booking instances or miscommunication issues.
- Assisted in event planning and execution, ensuring seamless experiences for guests.
Service Officer
National Bank of Kuwait
CAIRO , EGYPT
04.2021 - 05.2023
- Delivered excellent customer service through polite and professional communication.
- Streamlined processes to create a less stressful working atmosphere.
- Counted money in cash drawers at beginning of shifts to ensure enough change is available.
- Bagged items carefully after checking them out at till point.
- Met personal and team sales targets whilst providing outstanding service.
- Followed communication procedures, guidelines, and policies for streamlined operations.
- Maintained clean and tidy checkout areas whilst providing efficient service.
HR Intern
Suez Cement (HEIDELBERG Cement Group)
CAIRO , EGYPT
02.2021 - 04.2021
- Conducted employee satisfaction surveys to identify areas of improvement.
- Updated HR policies in line with latest labour laws, minimised legal risks.
- Streamlined onboarding process, reduced employee orientation time.
- Supported performance appraisal process for objective evaluation.
- Ensured legal compliance with meticulous record keeping of personnel files.
- Organised welfare activities; promoted positive work culture.
Administrative assistant
Mountain View
CAIRO , EGYPT
04.2019 - 01.2021
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Expedited document filing system with a new, organised method.
- Supported accurate record-keeping with proficient data entry skills.
- Assisted with budget preparations enabling effective financial planning.
- Updated company databases by inputting new employee contact information and employment details.
Sales Ambassador
Misr Italia Properties
CAIRO , EGYPT
01.2017 - 02.2019
- Promote products on social media to drive customer engagement daily.
- Provide high-quality customer service to encourage repeat purchases consistently.
- Network at events and trade shows to generate new leads regularly.
- Attend industry conferences to monitor trends and competitor activity closely.
- Managed merchandise inventory efficiently, ensuring timely restocking and minimising wastage.
Education
International Business Management, Bachelor Degree -
Sadat Academy for Management Sciences
EGYPT 09.2018 - 07.2022
Skills
- Event coordination
- Reservation management
- Booking coordination
- Record keeping
- Satisfaction assessment
- Conflict resolution
- Time management proficiency
- Stress resilience
- Graceful composure
Languages
English
Fluent
Arabic
Native
Timeline
Head Hostess & Guest Relations Coordinator
Shahnameh Restaurant
04.2025 - Current
Guest Relations Hostess
The Lemon Tree & Co - TLT Concepts
03.2023 - 04.2025
Service Officer
National Bank of Kuwait
04.2021 - 05.2023
HR Intern
Suez Cement (HEIDELBERG Cement Group)
02.2021 - 04.2021
Administrative assistant
Mountain View
04.2019 - 01.2021
International Business Management, Bachelor Degree -
Sadat Academy for Management Sciences
09.2018 - 07.2022
Sales Ambassador
Misr Italia Properties
01.2017 - 02.2019