Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mariya Qazi

Riyadh

Summary

Outgoing office admin with 8+ years of experience in overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Office Administrator

Savana Trading Company
10.2018 - 06.2023
  • Organized and led quarterly professional development workshops for 30 staff members, boosting office morale and competency.
  • Implemented a robust CRM system that streamlined client communication processes, reducing client response time by 50%.
  • Overhauled the internal documentation system using SharePoint, enhancing document retrieval times by 40%.
  • Negotiated with vendors to cut supply costs resulting in annual savings.
  • Facilitated a cross-departmental workflow between sales and support teams, increasing operational efficiency.
  • Managed office expenditures and achieved a 10% cost reduction by streamlining resource allocation.
  • Assisted in the planning and execution of major corporate events, each with 200+ attendees.
  • Coordinated with the IT department to upgrade office hardware, increasing operational efficiency.
  • Developed a comprehensive onboarding program for administrative staff that decreased ramp-up time.

Customer Relationship Officer

Hindiju Global Solutions
12.2015 - 08.2018
  • Regularly contacted clients to ensure timely payment for shipments, resolving outstanding balances promptly, which improved cash flow by 15% and strengthened customer relationships.
  • Ensured minimal past due balances across shipment accounts, achieving a PD balance reduction of 10% through efficient credit management and adherence to payment terms.
  • Collaborated with internal teams to process shipment invoices accurately and timely, increasing transparency and efficiency in financial operations by 20%.
  • Worked closely with the Credit and Accounts team to reconcile and clear past overdue amounts for shipments, ensuring upto-date and accurate financial records, reducing discrepancies by 25%.
  • Addressed and resolved billing discrepancies related to shipment invoices promptly, maintaining a 90% customer satisfaction rate and ensuring financial accuracy.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Global Institute Of Technology & Management
Delhi
06.2014

Skills

  • Office Management
  • Communication & Collaboration
  • Documentation
  • Scheduling Management
  • Accounts Receivable
  • Records Maintenance
  • Document Management
  • Payroll Processing
  • Training and coaching
  • Policy and procedure modification
  • Information Security
  • Human Resources
  • Customer Engagement

Certification

CCNA

Operation and Administration/Transmission.


Timeline

Senior Office Administrator

Savana Trading Company
10.2018 - 06.2023

Customer Relationship Officer

Hindiju Global Solutions
12.2015 - 08.2018

Bachelor of Science - Electrical, Electronics And Communications Engineering

Global Institute Of Technology & Management

Similar Profiles

CREATE PROFILE
Mariya Qazi