MARVIN DELOS ANGELES
RIYADH,SAUDI ARABIA
Summary
Highly-motivated Nail Technician with experience in customer-focused service roles. Passionate individual seeks role to build upon skills and knowledge in nail care and treatment. Team player with excellent interpersonal skills for positive staff and customer communications. Learns quickly to develop skills required to succeed in busy salon environments and Core Wellness Club.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work History
PROFESSIONAL NAIL TECHNICIAN
CORE WELLNESS CENTER
RIYADH , SAUDI ARABIA
2021.10 - Current
- Stored chemicals correctly for optimal safety.
- Sterilised equipment and kept salon tidy.
- Developed skills providing various forms of manicures and pedicures.
- Responded to customer requests and concerns in timely manner.
- Gave high-quality manicures and pedicures, tailoring treatments to clients' preferences.
- Listened to customer requests and concerns, making each client feel valued and understood.
- Covered front desk when required, booking appointments and answering phone calls.
- Delivered personable and friendly service to encourage return custom.
- Offered detailed advice to help customers use at-home products and maintain nails in good condition.
- Engaged customers in conversation upon salon entry, cultivating welcoming environment.
- Filled in for additional shifts during busy periods and fellow employee absences or vacations.
- Explained different nail and polish options, enabling clients to make decisions.
PROFESSIONAL NAIL TECHNCIAN
AU VIRAGES SALON
KHOBAR , SAUDI ARABIA
12.2019 - 09.2021
- Developed skills providing various forms of manicures and pedicures.
- Delivered personable and friendly service to encourage return custom.
- Responded to customer requests and concerns in timely manner.
- Gave high-quality manicures and pedicures, tailoring treatments to clients' preferences.
- Listened to customer requests and concerns, making each client feel valued and understood.
- Offered detailed advice to help customers use at-home products and maintain nails in good condition.
- Sterilised equipment and kept salon tidy.
- Stored chemicals correctly for optimal safety.
- Covered front desk when required, booking appointments and answering phone calls.
- Engaged customers in conversation upon salon entry, cultivating welcoming environment.
- Filled in for additional shifts during busy periods and fellow employee absences or vacations.
RESTAURANT SUPERVISOR
ALMOKTHAR RESTAURANT
RIYADH , SAUDI ARABIA
08.2017 - 11.2019
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Attended regular training to obtain and update food safety certificates.
- Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
- Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
- Boosted sales through targeted product training and upselling strategy.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
FRONT DESK OFFICER
DOS PALMAS ISLAND RESORT AND SPA
PUERTO PRINCESA , PHILIPPINES
03.2016 - 07.2017
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Responded to telephone enquiries from clients, vendors and members of public.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Scheduled and confirmed appointments for entire management team.
- Implemented collection procedures for payment, successfully increasing on-time payments.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Assessed client satisfaction and communicated issues to organisational leaders.
- Encouraged customer feedback to deliver information to management for process improvements.
CALL CENTER AGENT
INTERNATIONAL PAYMENT AND PROCESSING
PUERTO PRINCESA CITY , PHILIPPINES
05.2015 - 03.2016
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Answered [60][100]+ customer queries daily via inbound calls, emails and live chats.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Optimised customer experience by tailoring responses to individual needs.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Planned and delivered customer service training, boosting satisfaction levels.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Promoted current services and offers using expert product knowledge.
- Generated interest in available goods and services to increase sales.
- Processed orders quickly, providing customers with accurate order information.
GUEST RELATION OFFICER
DOS PALMAS ISLAND RESORT AND SPA
PUERTO PRINCESA , PHILIPPINES
01.2013 - 04.2015
- Addressed guest enquiries, providing updated and informative answers to resolve issues.
- Resolved guest concerns on first-call, consistenly receiving positive feedback and high customer satisfaction scores.
- Followed established protocols and scripts to maintain smooth and seamless call progress.
- Collaborated with internal departments to research and resolve account discrepancies.
- Liaised with management to address escalated complaints or request support on complex account issues,
- Processed orders and payment transactions securely, following all anti-fraud directives.
- Reported on daily call volume and resolution statistics to aid in annual performance evaluations.
- Verified shoppers' ID when selling age-restricted products.
- Supported smooth workflow by helping staff across multiple store areas.
- Provided professional customer service, offering can-do attitude to all requests.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
Skills
- Problem-solving
- Communication skills
- Time management
- Leadership
- Knowledge of [Software]
- Pedicure and Manicure
- Customer-focused
- Public relations
Certification
- Certification of Completion for Caregiver and Nursing Aid, Completed 274 hours at Health Alliance Training Center at Khobar Saudi Arabia from December 2020- October 2021.
Education
Bachelor of Science - SECONDARY EDUCATION
WESTERN PHILIPPINES UNIVERSITY
PHILIPPINES 06.2004 - 04.2010
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