MARK DE LOS ANGELES
Pasig, Metro Manila,PHILIPPINES
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
TEAM LEADER/ BARTENDER
ASTORIA PLAZA
ORTIGAS DISTRICT, PASIG, METRO MANILA, PHILIPPINES
04.2022 - Current
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led shifts and motivated team to drive sales.
- Fostered positive employee relationships through communication, training and coaching.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Created speciality drinks according to exact customer requests and preferences.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
FOOD AND BEVERAGES TEAM LEADER
ASTORIA PALAWAN
PUERTO PRINCESA, PHILIPPINES
06.2020 - 02.2023
- Followed opening, closing and shift changeover procedures for seamless operations.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Upskilled team members by planning and delivering training workshops.
- Recognised exceptional individual performance for improved motivation.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
FOOD AND BEVERAGES ATTENDANT
ASTORIA PALAWAN
PUERTO PRINCESA, PHILIPPINES
05.2017 - 06.2019
- Reported equipment faults to maintenance teams, enabling prompt resolution.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Provided first-class customer care through helpful, friendly service.
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
- Actively listened to guests and understood when managing complex food service complaints.
- Maintained poise and focus under pressure allowing for efficient, error-free meal delivery.
CAKE DECORATOR
GRANDES TOYS AND BALLOONS
PUERTO PRINCESA , PHILIPPINES
01.2008 - 01.2011
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Worked with customers to define cake vision based on colour, theme, size and price.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Increased business sales by [80]% by influencing purchases and attracting customers with displays and professional service.
- Managed material inventory and ordered new materials when needed.
- Monitored ingredient stock levels, updated inventories and reordered items to replenish out-of-stock items.
- Crafted new and exciting baked goods to fulfil customer requests.
- Applied icing and glazes to confections to achieve desired tastes and looks.
Education
Bachelor of Arts - PHILIPPINES STUDIEST
PALAWAN STATE UNIVERSITY
PUERTO PRINCESA 06/2011 - 04/2015
Skills
- Customer relationship management
- Team development strategies
- Food preparation and safety
- Bar cleaning and maintenance
- Allergy awareness
- Training and development
- Organised and reliable
- Strong communication
Certification
- Certification of Completion for Survival Craft and Rescue Boats other than Fast Rescue Boats (32 hours),Issued this 17th day of March 2023 at Maritime Training Center of The Philippines Manila City.
- Certification of Completion for Basic Training for Personal Survival Techniques, Fire Prevention and Fire Fighting, Elementary First Aid, Personal Safety and Social Responsibility (64 hours),Issued this 30th day of March 2023 at Maritime Training Center of The Philippines Manila City.
- Certification of Completion for Ship Security Awareness Training and Seafarers with Designated Security Duties (8 hours),Issued this 11th day of March 2023 at Maritime Training Center of The Philippines Manila City.
- Certification of Participation for Upscaling your Hotel Services Butler Training Course (40 hours),Held on April 25-29,2022 at Puerto Princess City, Palawan.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursPaid sick leaveTimeline
TEAM LEADER/ BARTENDER
ASTORIA PLAZA
04.2022 - Current
FOOD AND BEVERAGES TEAM LEADER
ASTORIA PALAWAN
06.2020 - 02.2023
FOOD AND BEVERAGES ATTENDANT
ASTORIA PALAWAN
05.2017 - 06.2019
CAKE DECORATOR
GRANDES TOYS AND BALLOONS
01.2008 - 01.2011
Bachelor of Arts - PHILIPPINES STUDIEST
PALAWAN STATE UNIVERSITY
06/2011 - 04/2015
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