MARK GIL PACUBAS
Jubail City
Summary
Organised and resourceful Executive Assistant known for streamlining office operations and enhancing executive productivity. Excelled in managing complex schedules, coordinating high-profile meetings, and improving administrative workflows. Delivered impactful project support and ensured seamless communication within teams and with external stakeholders.
Dedicated professional with innate ability to manage complex schedules and coordinate high-level administrative tasks seamlessly. Possesses strong organisational and communication skills, ensuring smooth daily operations and effective stakeholder interactions. Ready to drive productivity and enhance efficiency in any Office Support roles.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Executive Assistant to the CEO / Marketing
Economy Growth for General Contracting Est.
Jubail City, SAUDI ARABIA
11.2023 - 06.2025
- Delivered comprehensive administrative support to senior executives by managing complex schedules and communications with 100% accuracy.
- Scheduled and confirmed appointments for clients, customers, and executives to enhance time management.
- Handled sensitive information with discretion, ensuring compliance with data protection laws.
- Managed diaries and organised meetings, optimising schedules for senior executives.
- Collaborated across departments to ensure cohesive operations and effective communication.
- Arranged international travel, visas, accommodation, and itineraries for seamless business operations 2 weeks prior to avoid last minute changes.
- Prepared reports, presentations, and briefs to assist leadership decision-making processes.
- Implemented filing systems to ensure efficient document organisation and retrieval.
Cafe Manager (STARBUCKS)
ALSHAYA GROUP
Eastern Province, SAUDI ARABIA
01.2015 - 09.2023
- Company Overview: one of the leading retail and hospitality conglomerates in the MENA region.
- Accomplished Cafe Manager with proven expertise in hospitality operations management at Alshaya Group.
- Demonstrated excellence in driving sales performance, optimizing operational efficiency, and leading high-performing teams across diverse retail formats.
- Successfully managed multi-million revenue stores while maintaining exceptional customer satisfaction standards and achieving consistent year-on-year growth.
- Experienced in implementing strategic initiatives, inventory management, staff development, and brand standards compliance within fast-paced, customer-centric environments.
- Proven track record of exceeding KPIs and delivering sustainable business results in competitive retail markets.
- Expert in driving sales growth, operational excellence, and team leadership while consistently exceeding performance targets and maintaining superior customer service standards.
- Developed promotional strategies, driving an increase in sales volume.
Store Manager: Foot Locker / Payless Shoe Source
ALSHAYA GROUP
Eastern Province, SAUDI ARABIA
08.2007 - 01.2015
- Company Overview: the region's most prestigious retail Group.
- Highly motivated Store Manager who successfully launched a career in Saudi Arabia's dynamic retail sector with Alshaya Group.
- Quickly adapted to a multicultural work environment, while demonstrating exceptional learning agility and operational support capabilities.
- Excelled in customer service excellence, visual merchandising, inventory control, and team coordination, consistently supporting store leadership in achieving business objectives.
- Proven ability to bridge cultural diversity, manage cross-functional responsibilities, and contribute to a positive workplace culture while gaining a comprehensive retail management foundation.
- Distinguished performance in first international assignment, showcasing adaptability, cultural intelligence, and a strong work ethic essential for retail success.
- Quickly mastered local market dynamics and contributed meaningfully to store performance through hands-on operational support and a collaborative leadership approach.
- Ambitious Store Manager with a successful track record of rapid professional development at Alshaya Group.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
UNIVERSITY OF SAN CARLOS
PHILIPPINES / CEBU CITY 03/1997 - 03/2002
Secondary Education - I graduated my secondary education in this University
UNIVERSITY OF SAN JOSE RECOLETOS
PHILIPPINES / CEBU CITY 03/1993 - 03/1997
Primary Education - I studied my grade school years
MAMBALING ELEMENTARY SCHOOL
PHILIPPINES / CEBU CITY 03/1989 - 03/1993
Skills
- Decision-Making proficiency
- Prioritisation expertise
- High-Level confidentiality
- Advanced spreadsheets
- Familiarity with crm systems
- Office software mastery
- Influential communication
- Time management mastery
- Resourcefulness in crisis
- Supplier negotiation
- Technical writing
- Document preparation
- Executive support
Languages
English
Fluent
Arabic
Intermediate
Certification
Attended CPD Standard Office Member Event discussing : Achieving Global Competitive Advantage
Completed and Achieved Shift Supervisor Training Program
Completed and Achieved the Retail Management Training Program
Accomplishments
QASA Awardee for an Outstanding store Performance Achieving 97.90% of audit compliance for Store Standards and Compliance.
Received a BRAVO AWARD from Customer Compliments for doing Customer Service Above and Beyond.
Affiliations
Online Content
Online Training Courses for MS Softwares like MS Excel Sheets
Entertainment , Reading Books , Movie Watching
Listening to Music
Timeline
Executive Assistant to the CEO / Marketing
Economy Growth for General Contracting Est.
11.2023 - 06.2025
Cafe Manager (STARBUCKS)
ALSHAYA GROUP
01.2015 - 09.2023
Store Manager: Foot Locker / Payless Shoe Source
ALSHAYA GROUP
08.2007 - 01.2015
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
UNIVERSITY OF SAN CARLOS
03/1997 - 03/2002
Secondary Education - I graduated my secondary education in this University
UNIVERSITY OF SAN JOSE RECOLETOS
03/1993 - 03/1997
Primary Education - I studied my grade school years
MAMBALING ELEMENTARY SCHOOL
03/1989 - 03/1993
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