Mark Anthony Ala
Riyadh,Riyadh Region
Summary
Open-minded, having a professional customer service with adequate academic background and excellent customer facing experience with the most esteemed organizations. Seeking a challenging position where I would be able to exercise my experience and skills for the organizational and personal growth with better prospects for career and recognition.
Overview
8
8
years of professional experience
Work history
Head Bartender
RÜYA, MJS holding
Riyadh, Riyadh Region
03.2023 - Current
- Interact with customers, take orders and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained bar stocks, replenishing daily as necessary.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
Bartender
TROVE RESTAURANT
Dubai , United Arab Emirates
02.2022 - 02.2023
Head Bartender
The Cheesecake Factory
Dubai, United Arab Emirates
02.2016 - 02.2021
Education
Bachelor of Science - Computer science
Imo state university
Nigeria 09/2010 - 05/2014
Skills
- Inventory control
- Problem solving
- Strong communication
- Bar cleaning and maintenance
- Creative and proactive
- Self-responsible
- Safe serving knowledge
- Cocktail list development
- Extensive wine knowledge
- Mixology
- Recipe development
- Training and development
- Knowledge of beer, spirits and wine
Languages
English
Native
Timeline
Head Bartender
RÜYA, MJS holding
03.2023 - Current
Bartender
TROVE RESTAURANT
02.2022 - 02.2023
Head Bartender
The Cheesecake Factory
02.2016 - 02.2021
Bachelor of Science - Computer science
Imo state university
09/2010 - 05/2014
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