Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
MARK ANTHONY GABAO

MARK ANTHONY GABAO

Riyadh,PHILIPPINES

Summary

A success-driven Assistant Restaurant Manager with 10 years of experience. Track record in improving staff training and recognition and reducing staff turnover. Maximizing customer experience to grow profits and company reputation.


Offering strong teamwork, communication, and problem-solving skills, with background in customer service and hospitality. Knowledgeable about inventory management, staff training, and maintaining high service standards. Ready to use and develop leadership, organizational, and customer relations skills in Asst. Manager role.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant restaurant manager

REGAL BURGER RESTAURANT
Khobar, Eastern Province
05.2018 - Current
  • Maintained high standards of customer service by handling complaints professionally.
  • Supervised staff during busy periods for smooth operations.
  • Trained new starters, ensuring consistency in service delivery.
  • Implemented hygiene regulations to maintain a clean and safe environment.
  • Assisted with menu planning, offering creative input.
  • Streamlined food preparation processes, improving operational efficiency.
  • Handled cash transactions accurately and responsibly.
  • Fostered team spirit amongst the staff, promoting a positive work culture.
  • Managed supply inventory to avoid shortages or excesses.
  • Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
  • Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
  • Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
  • Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
  • Resolved any issues between the kitchen and floor staff swiftly; resulting in harmony within the team.
  • Organised special events and functions, including receptions, parties and corporate lunches.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Established safe and secure dining environment with strong sanitation standards.

Restaurant supervisor

KUDU RESTAURANT
Riyadh , Saudi Arabia
06.2017 - 03.2018
  • Ensured smooth operation by effectively managing all front of house staff.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Developed successful promotional strategies for increased patronage.
  • Implemented new procedures for more efficient shift changes, increasing productivity.
  • Trained new staff members, leading to improved service standards.
  • Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
  • Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
  • Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
  • Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
  • Organised special events and private functions, showcasing the establishment's versatility and adaptability.
  • Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
  • Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
  • Handled difficult customer situations calmly, retaining their loyalty and repeat business.
  • Monitored restaurant supplies regularly, preventing sudden stock outages.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Attended regular training to obtain and update food safety certificates.
  • Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
  • Protected brand image with exceptional restaurant presentation and maintenance.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

ASSISTANT RESTAURANT MANAGER

CHOWKING Philippines, Under Jollibee Corp
Manila, Philippines
02.2016 - 06.2017
  • Maintained high standards of customer service by handling complaints professionally.
  • Supervised staff during busy periods for smooth operations.
  • Trained new starters, ensuring consistency in service delivery.
  • Implemented hygiene regulations to maintain a clean and safe environment.
  • Assisted with menu planning, offering creative input.
  • Handled cash transactions accurately and responsibly.
  • Streamlined food preparation processes, improving operational efficiency.
  • Coordinated table reservations, minimising waiting times for customers.
  • Communicated effectively with kitchen staff to ensure timely meal preparation.
  • Managed supply inventory to avoid shortages or excesses.
  • Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
  • Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
  • Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
  • Ensured adherence to legal guidelines set out by licensing authorities for responsible operation.
  • Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Aided manager in sales growth strategies.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Established safe and secure dining environment with strong sanitation standards.
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.

CREW TRAINOR

CHOWKING Philippines, Under Jollibee Corp
Manila, Philippines
01.2007 - 04.2016
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Prepared food items according to the established recipes maintaining consistency of taste and presentation.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Provided personalised customer service fostering loyalty amongst clients.
  • Supported management in administrative tasks enhancing operational efficiency.
  • Implemented promotional strategies to attract more customers during off-peak hours.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Trained in food safety and hygiene practices.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Attended to customers with friendly and accurate service.
  • Flexibly took on various roles to support workflow.
  • Maintained clean and sanitary food preparation areas and equipment.
  • Operated cash register to take payments and process orders.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Established professional relationships with peers to enhance productivity and teamwork.
  • Prepared and packaged orders with precise presentation skills.
  • Warmly greeted customers and proactively reduced wait times.
  • Maximised restaurant cleanliness and accessibility.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Supported store goals by maximising sales opportunities and providing great quality service.
  • Worked fast and accurately to meet customer needs and service goals.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Took orders at counter and drive-through with clear communication and professionalism.
  • Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
  • Handled customer complaints using quick decision-making to resolve issues.
  • Used fryers , grills, and microwaves while following safety guidelines.
  • Checked completed orders for accuracy, quality and presentation.
  • Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
  • Prepared tea, coffee and carbonated beverages for customers.
  • Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
  • Prepared ingredients before busy period based on expected customer levels.
  • Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
  • Fried chicken, fish and potatoes to make different fast food dishes.
  • Grilled meats for correct time to reach safe internal temperatures.
  • Operated griddle to heat up or cook meats, cheeses and bread pieces.
  • Prepared sandwiches and salads to recipe guidelines.
  • Followed recipes to prepare different pizzas with correct topping amounts and arrangements.
  • Placed previously cooked food into ovens to reheat for customer orders.

Education

High School Diploma -

TABACAO NATIONAL HIGH SCHOOL
Philippines

Elementary - Intermediate

SAN JOSE ELEMENTARY SCHOOL
Philippines

Associate hotel and restaurant management -

College for research and technology
Philippines

Skills

  • Health and Safety Compliance
  • Sales techniques
  • Equipment Maintenance
  • Team building
  • Strategic planning
  • Financial reporting
  • Quality Control
  • Employee management
  • Quality Assurance
  • Staff training
  • Performance Management
  • Budget management
  • Operations management
  • Health and Safety auditing
  • Food preparation supervision
  • Cost-controls
  • Basic accounting
  • Restaurant marketing
  • Health and Safety regulations
  • Event planning and management
  • Creativity and innovation
  • Budgeting and forecasting
  • Employee scheduling
  • Stock level monitoring
  • Staff leadership
  • Supply chain management
  • Kitchen equipment operation
  • Product quality review
  • Payroll and scheduling
  • Staff development
  • Problem solver
  • Service excellence
  • Motivational outlook

Certification

  • Food Safety Training
  • Fire safety Training
  • Chemical Safety Training
  • First Aid Training

Languages

English
Proficient (C2)
Arabic
Upper intermediate (B2)

References

References available upon request.

Timeline

Assistant restaurant manager

REGAL BURGER RESTAURANT
05.2018 - Current

Restaurant supervisor

KUDU RESTAURANT
06.2017 - 03.2018

ASSISTANT RESTAURANT MANAGER

CHOWKING Philippines, Under Jollibee Corp
02.2016 - 06.2017

CREW TRAINOR

CHOWKING Philippines, Under Jollibee Corp
01.2007 - 04.2016

High School Diploma -

TABACAO NATIONAL HIGH SCHOOL

Elementary - Intermediate

SAN JOSE ELEMENTARY SCHOOL

Associate hotel and restaurant management -

College for research and technology

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MARK ANTHONY GABAO