Mark Arnold De Mesa
Old Provincial Hospital Compound, Ilaya Calapan City, Oriental Mindoro
Summary
- Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
United Homeware Company (NICE)
06.2019 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Customer Sales Associate
Textile and Garments Co. Ltd (Giordano)
09.2015 - 08.2018
- Provided optimal customer engagement, resulting in increased sales conversions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided information on company offerings to promote products and services to customers.
- Applied company standards to merchandise placements and presentations.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
Data Encoder
Danube Co. Ltd
06.2013 - 06.2015
- Processed customer and account source documents by reviewing data for deficiencies and errors.
- Maintained daily production logs of activities and completed work.
- Completed daily data back-up to secure records.
- Prepared source data for computer entry by compiling and sorting information.
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Extracted information from database to compile reports for audit process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Coded and processed applications into required electronic formats.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Developed and implemented data entry operations.
- Assisted with developing data entry processes.
Pharmacy Assistant
Southwestern Luzon Drug Corporation (Mercury Drug)
01.2013 - 04.2013
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Assisted customers in selecting over-the-counter medications and health care products.
- Verified patient information to correctly dispense medications.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Re-stocked shelves with prescribed medications and health care products.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Generated labels for prescriptions and maintained accurate records.
Education
Bachelor of Arts - History
Divine Word College of Calapan
Calapan City, Oriental Mindoro10.2010
Secondary School -
Jose J. Leido Jr. Memorial National High School
Calapan City, Oriental Mindoro03.2006
Skills
- Clerical Support
- Meeting Planning
- Bookkeeping
- Appointment Scheduling
- Expense Reporting
- Database Management
- Document Control
- Data Entry
- Marketing
- Microsoft office
- Visual Merchandising
Languages
Tagalog
Native language
English
Advanced
C1
Arabic
Intermediate
B1
References
Brian Toberos
+96653-357-4385
United Homeware Company (Nice)
toberos.b@nice.co
Roy Ibanez Jr.
+96655-751-1974
Administrative Assistant (Saudi Aramco)
crain04@hotmail.com
Timeline
Administrative Assistant
United Homeware Company (NICE)
06.2019 - 10.2023
Customer Sales Associate
Textile and Garments Co. Ltd (Giordano)
09.2015 - 08.2018
Data Encoder
Danube Co. Ltd
06.2013 - 06.2015
Pharmacy Assistant
Southwestern Luzon Drug Corporation (Mercury Drug)
01.2013 - 04.2013
Bachelor of Arts - History
Divine Word College of Calapan
Secondary School -
Jose J. Leido Jr. Memorial National High School
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