Mark Jefferson Torres
Jeddah ,Al samer
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Upbeat massage professional with superior history of glowing guest feedback. Explains treatments and services to foster comfortable and memorable guest experiences. Strong commitment to quality and customer service.
Overview
11
11
years of professional experience
Work History
Massage therapist
Asia center spa
Jeddah , Jeddah
09.2019 - Current
- Implemented effective aromatherapy treatments for enhanced therapeutic benefits.
- Provided education on stretches and exercises, contributing to client's long-term health improvement.
- Managed appointment schedules efficiently whilst ensuring optimal client satisfaction.
- Adhered strictly to professional ethics and standards of practice in all interactions with clients and colleagues.
- Kept detailed records of treatments provided for future reference and continuity of care.
- Utilised hot stone therapy techniques, easing muscle tension effectively.
- Demonstrated proficiency in Swedish massage techniques, providing relaxation and stress relief for clients.
- Customised massage techniques for each patient's needs and goals.
Waiter and cook assistant
New China restaurant
Naga City, Camarines Sur
10.2013 - Current
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Assisted in food preparation, resulting in timely service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Helped reduce waiting times by swiftly clearing tables after use.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Massage therapist
Effifranz wellness spa
Naga City , Camarines Sur
11.2016 - 03.2019
- Delivered high quality therapeutic massages by employing a range of techniques and modalities.
- Assessed client needs for specific treatments, enhancing overall wellbeing.
- Alleviated physical discomfort with targeted deep tissue massage techniques.
- Provided education on stretches and exercises, contributing to client's long-term health improvement.
- Kept detailed records of treatments provided for future reference and continuity of care.
- Stayed updated on latest industry trends and research to enhance service delivery.
- Promoted overall health practices, influencing positive lifestyle changes amongst clients.
- Demonstrated proficiency in Swedish massage techniques, providing relaxation and stress relief for clients.
- Addressed client problems such as pain and tight muscles or fascia through therapeutic massage techniques.
Security guard
Cabral Department store
Naga City , Camarines Sur
04.2014 - 10.2016
- Ensured premises safety through regular patrols and surveillance.
- Monitored CCTV systems for potential security breaches.
- Identified potential threats by conducting thorough risk assessments.
- Provided excellent customer service, assisting visitors with directions or inquiries.
- Enforced company policies by educating staff about security procedures.
- Managed access control systems to prevent unauthorised entry into premises.
- Controlled crowds during peak hours with effective communication techniques.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
Education
SPD/ CSSD TECHNICIAN
Asia Com
Falistin 05.2022
NC2
Kolping Tesda institute
Calawag Naga City 2015
High school
Rolando R Andaya Sr Memorial High school
Bahay Pasacao 2013
Itulan Elementary school
Itulan Pasacao 2001
Skills
- Personal care
- Client communication
- Relaxation massage
- Multidisciplinary teamwork
- Attention to Detail
- Certified massage therapist license
- Strong and flexible
- Health and Safety regulations
Languages
English
Intermediate
B1
Arabic
Intermediate
B1
Timeline
Massage therapist
Asia center spa
09.2019 - Current
Massage therapist
Effifranz wellness spa
11.2016 - 03.2019
Security guard
Cabral Department store
04.2014 - 10.2016
Waiter and cook assistant
New China restaurant
10.2013 - Current
SPD/ CSSD TECHNICIAN
Asia Com
NC2
Kolping Tesda institute
High school
Rolando R Andaya Sr Memorial High school
Itulan Elementary school
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