Mark Oliver Libunao
Capiz,phillipines
Summary
Dynamic and results-driven professional with a strong foundation in customer service and retail operations. Demonstrates leadership excellence and decisive judgement, ensuring smooth efficiency in high-pressure environments. Proficient in inventory control, cash management, and POS systems, with a keen understanding of fleet maintenance and merchandising. Known for empathy towards customers and effective complaint management, fostering positive customer relations. Committed to promoting loyalty schemes and enhancing the customer experience through product knowledge and punctuality assurance. Career goals include advancing into senior management roles to further leverage skills in leadership and operational excellence.
Accomplished supply and distribution manager with strengths in personnel management, systems organisation and logistics oversight. History keeping materials moving smoothly and on-time with expert management of ongoing operations and special projects. Expert in coordinating dispatching and resolving problems.
Overview
10
10
years of post-secondary education
9
9
years of professional experience
Work history
Delivery supervisor
Daily Food Company
Riyadh, Saudi Arabia
2024.10 - Current
- Planned routes carefully to keep deliveries on time for customers.
- Trained new staff on shift routines to speed up deliveries.
- Created shift schedules to balance resources and manpower efficiently each day.
Barista / Cashier
Americana Quality
Riyadh, Riyadh Region
2021.10 - 2023.12
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Managed high volume orders during peak hours maintaining quality of service.
- Maintained cleanliness of the café area whilst preparing orders.
- Performed cash handling duties accurately to maintain financial integrity.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Provided a welcoming atmosphere to customers, promoting return visits.
Kitchen staff member
Mang Inasal
Roxas CIty, phillipines
2019.03 - 2020.07
- Prepped ingredients prior to cooking for more efficient service times.
- Maintained refrigerator temperature logs, ensuring food safety regulations were met.
- Cleaned utensils and equipment to maintain hygiene standards.
- Supported chefs by doing daily tasks promptly.
- Ensured smooth service with effective communication skills.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
- Multi-tasked efficiently to meet strict deadlines.
- Followed health and safety guidelines, ensuring a safe work environment.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
Merchandise stocker
SICABA Import & Eport Corp.
Roxas CIty, phillipines
2018.04 - 2019.01
- Monitored stock levels on shop floor, ensuring continuous product availability.
- Replenished shelves during opening hours whilst maintaining a professional demeanour amidst customers.
- Facilitated positive customer interactions by addressing queries regarding product location and availability.
- Installed promotional displays to highlight special offers or seasonal items.
- Organised stock room to improve efficiency in product retrieval and restocking.
- Worked efficiently under pressure during peak shopping hours to maintain well-stocked shelves.
- Collaborated with sales team, resulting in improved understanding of product placement strategies.
Service crew member
Jollibee
Roxas City, phillipines
2017.01 - 2018.02
- Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
- Took extra steps to accommodate special dietary needs or requests from guests, improving overall dining experience.
- Prepared meals, ensuring high-quality taste and presentation.
- Collaborated with team members to streamline operations.
- Took orders accurately, reducing errors and wastage significantly.
- Conducted regular equipment maintenance checks to ensure operational efficiency.
- Worked during peak hours whilst maintaining composure and efficiency.
- Improved restaurant cleanliness for an inviting atmosphere.
- Promoted customer satisfaction by delivering excellent service.
- Participated in regular training sessions to improve skills and service quality.
- Followed health and safety regulations strictly to ensure compliance.
- Resolved customer complaints promptly, fostering good relations and loyalty.
Education
High School Diploma -
Capiz National High School
phillipines 2011.06 - 2015.03
Elementary Schhol -
Lawa-an ELementary School
phillipines 2005.06 - 2011.03
Skills
Leadership excellence
- Fleet maintenance familiarity
- Decisive judgement
- Punctuality assurance
- Inventory control understanding
- Numeracy competence
- Digital cash register operation
- Patience and composure
- Loyalty scheme promotions
- Customer Service
- Customer relations
- Merchandising
- Product knowledge
- Cash management
- POS Systems
- Stress resilience
- Resilience in busy times
- High energy level
- Personal organisation
- Empathy towards customers
- Smooth efficiency
- Complaint management
Languages
English
Advanced
Arabic
Upper intermediate
Tagalog
Fluent
Ilonggo
Fluent
Affiliations
- psychology
- Listening issue problems
- Learning different aspects
- Reading books
- Listening music
- Playing mobile games
Timeline
Delivery supervisor
Daily Food Company
2024.10 - Current
Barista / Cashier
Americana Quality
2021.10 - 2023.12
Kitchen staff member
Mang Inasal
2019.03 - 2020.07
Merchandise stocker
SICABA Import & Eport Corp.
2018.04 - 2019.01
Service crew member
Jollibee
2017.01 - 2018.02
High School Diploma -
Capiz National High School
2011.06 - 2015.03
Elementary Schhol -
Lawa-an ELementary School
2005.06 - 2011.03