MAROUEN OUAJI
Summary
Dynamic Retail Service Leader with over 6 years of experience in Oman and GCC countries, proficient in managing daily operations, leading teams, and driving sales in the retail industry. Demonstrated success in achieving sales targets, implementing best practices, and ensuring store efficiency. Skilled in staff training, customer service, and inventory management, with a proven track record of enhancing customer satisfaction. As a team leader at Tamimi Market since November 2023, I have honed my expertise in grocery and fresh food retail, adeptly fostering a positive team environment and driving productivity. With a deep understanding of customer preferences and operational efficiency, I consistently make informed decisions to meet evolving consumer needs. My commitment to excellence and dedication to customer satisfaction have earned me respect as a leader within the organization, where I provide guidance and support to colleagues while maintaining a focus on achieving exceptional results
Overview
13
13
years of professional experience
Work History
Retail service leader
Tamimi Markets
01.2022 - Current
- Dynamic and results-driven retail professional with extensive experience in supermarket operations, specializing in customer service and team leadership
- Responsibilities include overseeing day-to-day activities, driving sales, and ensuring exceptional customer experiences
- Skilled in staff training and development, maintaining inventory levels, and implementing strategic initiatives to optimize store performance
- Proficient in leveraging key performance indicators (KPIs) such as ATV, UPT, and SC to analyze data and enhance store performance
- Adept at fostering a positive work environment and building strong relationships with customers and team members alike
- Demonstrated commitment to excellence in service delivery and operational efficiency within the supermarket setting.
Ground costumer service agent
Qatar airways
03.2020 - 11.2022
- Cultivated exceptional customer experiences as a Customer Service Agent at Hamad International Airport for Qatar Airways
- Dedicated to ensuring customer satisfaction through high-quality service delivery
- Proficient in all aspects of airport operations, including efficient baggage handling, reservation coordination, and ticket sales
- Provided assistance to passengers with reduced mobility, ensuring their comfort and convenience throughout their journey
- Maintained clear and effective communication, upheld regulatory compliance, and managed reservations with precision, always prioritizing customer needs
- Proactively handled emergency situations, ensuring the safety and well-being of both passengers and staff members.
Store manager
Kikos Phone Store
02.2020 - 02.2022
- Demonstrating comprehensive proficiency in overseeing retail operations, driving sales, and ensuring customer satisfaction
- My role involved strategic sales leadership, including target setting and revenue optimization through data analysis
- I prioritized delivering exceptional customer service, leveraging personalized assistance to foster strong customer loyalty
- I effectively managed and motivated a retail team, providing guidance and training to achieve consistent sales performance
- Additionally, I excelled in inventory management, maintaining optimal stock levels while minimizing carrying costs
- Upholding operational excellence and adherence to store policies were integral to my approach
- I collaborated with senior management to develop and execute strategic plans, driving long-term business growth
- Overall, my proactive leadership contributed to the store's success and profitability.
Front desk agent
One way guest house
09.2019 - 02.2020
- Proficiently managed guest check-ins, reservations, and inquiries to ensure exceptional guest experiences
- Utilized advanced reservation systems for efficient room assignments
- Responded promptly to guest requests, maintaining high satisfaction levels
- Handled administrative tasks and collaborated seamlessly with staff to ensure smooth guest stays
- Committed to upholding guest house policies and ensuring safety protocols.
Section supervisor
MAF Carrefour
08.2014 - 08.2018
- As a Section Supervisor at Carrefour Hypermarket Muscat, I led a team of 12 salespersons, driving sales performance in the Heavy Household Department
- I effectively managed inventory levels and implemented strategic merchandising strategies to attract customers and maximize sales
- Additionally, I orchestrated after-sales operations, managed supplier return contracts, and negotiated profitable gondola rental deals for seasonal events
- My proactive problem-solving approach and commitment to compliance ensured a safe and organized work environment
- Through collaborative efforts with cross-functional teams, I achieved departmental objectives and fostered a positive team culture focused on delivering exceptional customer service.
Sales man
Logical techniques
01.2013 - 07.2014
- I leveraged my extensive expertise to assist customers in selecting electronic components and parts
- Through personalized recommendations and solutions tailored to their needs, I ensured customers made informed purchasing decisions
- Utilizing my in-depth knowledge of electronic products, I effectively communicated product features, specifications, and benefits
- I also managed inventory levels, replenished stock, and maintained a clean and organized shop environment
- My commitment to excellent customer service and passion for electronics consistently led to surpassing sales targets, contributing significantly to the shop's success.
Call center agent
Teleperformance Tunisia
01.2012 - 01.2013
- As a Call Center Agent at Bouygues Telecom, I excelled in providing exceptional customer service by efficiently managing inbound calls and inquiries
- Leveraging my strong communication skills and comprehensive product knowledge, I adeptly addressed customer concerns, resolved issues, and provided accurate information about Bouygues Telecom's products and services
- I consistently met or exceeded key performance indicators such as call resolution times and customer satisfaction ratings
- Additionally, I meticulously documented customer interactions and followed up to ensure continued satisfaction
- My unwavering commitment to delivering top-tier service and my adaptability to evolving situations contributed significantly to the call center's success and bolstered the company's reputation for excellence in customer support.
Project manager
Denzel Edwrdson Group
12.2010 - 01.2012
- As a dedicated Project Manager at Denzel Edwardson Group, I effectively managed advertising projects from conception to completion, ensuring alignment with timelines, budgets, and quality benchmarks
- I collaborated closely with clients to understand their advertising goals, translating them into actionable project scopes and deliverables
- Internally, I coordinated cross-functional teams to allocate resources efficiently and drive project success
- Through meticulous budget management and regular updates, I maintained financial transparency and accountability
- Leveraging my expertise in advertising concepts and digital strategies, I delivered innovative solutions that resonated with target audiences
- My commitment to implementing best practices and fostering a collaborative work environment contributed significantly to the success of Denzel Edwardson Group in delivering impactful advertising campaigns.
Education
KOREAN LANGUAGE CORSE -
KYUNGSUNG UNIVERSITY
01.2020
PRIVATE LAW -
Legal, political and social sciences Tunis II
01.2012
HIGH SCHOOL DEGREE -
2 MARS 1934 HIGH SCHOOL
Tunis Tunisia 01.2007
Skills
- Creative Problem Solving
- Microsoft Outlook
- Leadership and Teamwork
- Microsoft Office Word
- Adobe Photoshop
- Self-motivation
- Hard Working
- Flexibility and Adaptability
- Critical thinking and problem solving
- Creativity
- Ability to Work Under Pressure
- Communication
- Communication Skills
- Decision Making
- Microsoft PowerPoint
- Fast Learner
- Microsoft Excel
- Ability to Multitask
- Effective Time Management
- Microsoft Office
- Computer Skills
- Problem Solving
- Teamwork
Languages
FRENCH
ENGLISH
KOREAN
ARABIC
Details
Eastern province, Saudi Arabia
Personal Information
- Nationality: Tunisian
- Driving License: Class A,B
References
- OUSSAM DRISSI from DENZEL EDWARSON GROUP
- NIDHAL TAGAZI from MAF CARREFOUR
- OUSSEMA EL ADEL from LOGICAL TECHNIQUE
- SADOK HOUCH from TAMIMI MARKET
Timeline
Retail service leader
Tamimi Markets
01.2022 - Current
Ground costumer service agent
Qatar airways
03.2020 - 11.2022
Store manager
Kikos Phone Store
02.2020 - 02.2022
Front desk agent
One way guest house
09.2019 - 02.2020
Section supervisor
MAF Carrefour
08.2014 - 08.2018
Sales man
Logical techniques
01.2013 - 07.2014
Call center agent
Teleperformance Tunisia
01.2012 - 01.2013
Project manager
Denzel Edwrdson Group
12.2010 - 01.2012
KOREAN LANGUAGE CORSE -
KYUNGSUNG UNIVERSITY
PRIVATE LAW -
Legal, political and social sciences Tunis II
HIGH SCHOOL DEGREE -
2 MARS 1934 HIGH SCHOOL
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