Marwa Abdullah
Jeddah
Summary
Dedicated and results-driven hospitality professional with over 8 years of experience in customer service and team management. Proven track record as a Shift Supervisor at Costa Cafe in Jeddah and as a Barista at Starbucks in Egypt. Expertise in delivering exceptional service, training staff, and managing inventory. Committed to continuous learning and professional development.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Costa Cafe
05.2023 - Current
- Ensure excellence in customer service
- Train and mentor staff to deliver high-quality service
- Maintain cleanliness and organization of the cafe
- Monitor inventory levels and place orders as needed
- Handle customer inquiries and resolve issues promptly
- Collaborate with management to enhance customer satisfaction.
Hostess
Melt
02.2020 - 05.2021
- Welcomed guests and managed wait times and reservations
- Escorted customers to dining areas and provided menus
- Coordinated with wait staff regarding seating availability
- Maintained a clean reception area and assisted guests needing extra attention.
Barista
Starbucks
01.2017 - 03.2019
- Delivered excellent customer service and maintained company standards
- Prepared food and beverages while ensuring cleanliness and safety.
Barista
Costa Coffee
05.2014 - 02.2016
- Served customers promptly and prepared food and beverages
- Managed POS operations and handled cash transactions
- Ensured product quality and cleanliness.
Education
Bachelor of Management Information Systems -
Future Academy, Cairo
01.2016
Skills
- Customer Service
- People Management
- Training & Mentorship
- Communication Skills
- Problem Solving
- Barista Craft
- Sales & Upselling
- POS Systems
- Inventory Management
- Document Management
- Inventory control and record keeping
- Cash handling expertise
Certification
- Hospitality Training, Costa Cafe, 03/01/24
- Online English Language Course, ZAmericanEnglish, 08/01/22 - Present
- Barista Basic Training Program, Starbucks, 03/01/17
- Basic Food Safety, Starbucks, 04/01/17
- Safety First, Starbucks, 02/01/18
- Allergen Implementation Training, Starbucks, 04/01/18
- Barista Trainer Training Program, Starbucks, 08/01/18
- Skin Care, Oriflame, 02/01/20
- Hairdresser and Treatment, L'Oréal Paris, 03/01/20 - 10/01/20
- Makeup Artist, Wafaa Yehya, 02/01/21
Languages
Arabic (Native)
English (Proficient)
Driverlicense
Valid
Personal Information
- Title: Hospitality Professional
- Date of Birth: 01/09/94
- Nationality: Egyptian
Hobbies and Interests
- Traveling
- Shopping
- Swimming
- Drawing
- Cycling
Internship
Front Office Intern, InterContinental Hotel Company, Cairo, 12/01/13, 03/01/14
Timeline
Shift Supervisor
Costa Cafe
05.2023 - Current
Hostess
Melt
02.2020 - 05.2021
Barista
Starbucks
01.2017 - 03.2019
Barista
Costa Coffee
05.2014 - 02.2016
Bachelor of Management Information Systems -
Future Academy, Cairo
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