Manage invoices, payment follow-ups, and financial tracking for workplace and hospitality services.
Review and coordinate Statements of Work (SOW) with vendors and internal teams.
Identify and implement enhancements to improve service efficiency and user experience.
Propose and support sustainable practices across workplace operations.
Collaborate cross-functionally to align service delivery with organizational goals.
Operations Manager
Nails glow spa ( Part Time )
Riyadh
03.2023 - Current
Developed, recommended and implemented strategies to improve employee work quality and speed.
Analysed financial data to track and achieve budget targets.
Led overall direction, coordination and evaluation of department functions.
Organised company-wide team-building events to boost employee morale.
Recruited, hired and trained new employees to optimise profitability.
Operations Officer
Jussuremdad - Olayan Group
Riyadh
07.2021 - Current
Drove sales by devising and promoting unique events, seasonal specials and promotional offers.
Reduced costs and improved operations by analyzing processes and customer feedback.
Reviewed operations planning, recommending actions that resulted in 80% productivity increase.
Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
Housing Senior Supervisor
Jussuremdad - Olayan Group
Riyadh
07.2020 - 07.2021
Built customer retention and satisfaction by delivering top-quality service.
Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Maintained clean, organised working areas to create positive, productive environments with minimal risk.
Oversaw daily operations to achieve high productivity levels.
Housing specialist
Jussuremdad - Olayan Group
Riyadh
07.2019 - 07.2020
Managed underperforming suppliers to realign service delivery.
Presented business analysis findings to stakeholders for progress planning.
Built relationships internally and externally to progress business growth.
Vice-Principal
ACIS
Riyadh
04.2017 - 05.2019
Reviewed and selected curriculum and technology resources.
Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.
Administered standardized tests to evaluate student performance and progress.
Performed diverse human resource activities, including hiring, training, disciplinary and termination in compliance with legal guidelines and requirements.
Teacher
ACIS schools
Riyadh
03.2016 - 03.2017
Planned and organized classrooms that consistently facilitated a positive learning experience.
Developed programme to work with students and increase interest in higher learning.
Education
Bachelor of Arts - Islamic Studies
King Saud University
06.2011 - 06.2016
Skills
Strategic planning
Operational process knowledge
Project administration
Strong communication
Languages
Arabic
Native language
English
Intermediate
B1
Certification
Leadership Essentials , IMD - 2022.
Certified TOT, Methaq Training institute - 2020
HR specialist preparing, Riyadh chamber of commerce - 2019.
Post-Merger Integration Manager - M&A / Acquisition at Saudi Investment Recycling CompanyPost-Merger Integration Manager - M&A / Acquisition at Saudi Investment Recycling Company