Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Marwa elhenawi

Zagazig

Summary

Results-driven Senior Bank Operations Officer with a proven track record of securing high-value corporate clients, and driving business growth in large, high-volume bank branches. Skilled in crafting strategic marketing plans, fostering enduring relationships with personal and corporate account holders, and developing innovative bank policies to attract and retain corporate business. Adept at leading teams and optimizing operations to deliver exceptional service, and maximize profitability in dynamic, high-stakes environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior universal operation officer

Al Ahli Bank of Kuwait
05.2018 - Current
  • Risk Management & Loss Prevention: Developed and implemented risk assessment models to identify potential threats and safeguard against financial losses, ensuring robust operational stability.
  • Dormant Account Management: Oversaw the preparation and analysis of reports for dormant accounts, ensuring compliance with regulatory requirements and accurate record-keeping.
  • Transaction Oversight: Managed seamless execution of inward and outward transfers, ensuring efficiency, accuracy, and adherence to banking protocols.
  • Cheque Book Issuance: Coordinated the issuance of cheque books, maintaining strict control over distribution processes to enhance customer satisfaction and operational security.
  • Custody & Asset Management: Maintained secure custody of critical banking assets, including cheque books, loan cheques, credit cards, debit cards, and stamps, ensuring compliance with security standards and operational integrity.

Insurance Specialist bancassurance

Abu Dhabi Islamic Bank
01.2018 - 04.2018
  • Customer Service & Claims Support: Professionally handled incoming calls regarding insurance claims, providing accurate guidance and resolving inquiries to ensure high customer satisfaction.
  • Product Expertise: Delivered clear and detailed responses to customer questions about insurance products, enhancing client understanding and trust in offerings.
  • Documentation & Eligibility Verification: Meticulously verified documentation and eligibility for benefits, ensuring compliance with policies and accurate processing of claims.
  • Regulatory Compliance: Maintained up-to-date knowledge of complex and evolving insurance regulations, ensuring adherence to industry standards and best practices.

Accountant

Safir Group for Car Agency
Zagazig
03.2017 - 05.2017
  • Financial Recordkeeping & Reporting: Accurately recorded and categorized expenses, preparing detailed financial reports to support strategic decision-making and ensure regulatory compliance.
  • Payment & Disbursement Management: Efficiently recorded and processed payments and disbursements, maintaining precise financial records and optimizing cash flow operations.
  • Account System Maintenance: Consistently updated and maintained account books and financial systems, ensuring data accuracy and alignment with organizational standards.

Accountant & Executive Advertising Account Manager

Empire for Advertising & Marketing
Zagazig
10.2015 - 12.2016
  • Financial Reporting: Prepared and maintained critical financial reports, ensuring accuracy and compliance to support informed decision-making and organizational transparency.
  • Tax Compliance: Compiled and filed tax returns, ensuring timely and accurate payments in adherence to regulatory requirements and organizational policies.
  • Operational Efficiency: Evaluated financial operations to recommend best practices, identify inefficiencies, and implement strategic solutions, driving organizational effectiveness and cost savings.
  • Budget Oversight: Monitored spending and budgets, providing actionable insights to optimize resource allocation and maintain financial discipline.
  • Marketing Tool Exploration: Researched and identified innovative marketing tools to enhance outreach strategies, supporting business growth and market competitiveness.

Education

Bachelor’s Degree - Accounting

Zagazig University
Zagazig, Egypt
01.2015

Skills

  • Time management
  • Strong decision-maker
  • Complex problem solver
  • Multi-tasking

Websites

Certification

  • SAP Certified Application Associate - Financial Accounting in ERP S/4HANA, Demonstrated expertise in leveraging SAP S/4HANA for streamlined financial processes and reporting.
  • SAP Certified Application Associate - Human Capital Management with SAP ERP 6.0 EHP6, Acquired advanced skills in managing human capital processes within SAP ERP systems.
  • Principles of Banking, Egyptian Banking Institute, 2015, Gained comprehensive knowledge in credit, retail banking, letters of credit, and letters of guarantee, enhancing banking operations proficiency.
  • Preparation for Non-Financial Banking Services Industry & Stock Exchange, Zagazig University, 05/31/14, 06/17/14, Developed insights into non-financial banking services and stock exchange operations, strengthening financial market acumen.
  • Anti-Money Laundering (AML), Egyptian Banking Institute, Mastered AML compliance, foreign trade operations, and business etiquette, ensuring adherence to regulatory standards and professional conduct.

Timeline

Senior universal operation officer

Al Ahli Bank of Kuwait
05.2018 - Current

Insurance Specialist bancassurance

Abu Dhabi Islamic Bank
01.2018 - 04.2018

Accountant

Safir Group for Car Agency
03.2017 - 05.2017

Accountant & Executive Advertising Account Manager

Empire for Advertising & Marketing
10.2015 - 12.2016

Bachelor’s Degree - Accounting

Zagazig University

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Marwa elhenawi