Mary Elizabeth Antony
Lyndoch
Summary
A highly dedicated and meticulous professional, leveraging a comprehensive career spanning eighteen years, utilising a strong foundation in research and analysis, critical problem-solving and data management to propel organisation efficiency. Well versed with a strong ability to review key data, utilising key information to shape strategic decisions. Possessing a unique skill set, able to navigate change within a fast paced and agile environment while maintaining high quality service and professionalism. Well versed in undertaking an array of data driven activities including reporting, alongside business process improvements. Proven track record of resolving complex issues efficiently, while driving optimal performance alongside improved service delivery. Seeking to leverage business, and commercial aptitude to drive business and operational success.
Overview
19
19
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
MATHEMATICS TUTOR – ONLINE (CASUAL)
Evergreen Tutoring Services
05.2024 - Current
- Provide a wide range of teaching services, creating personalized lesson plans for both school and university students, adjusting content to suit each group's academic level, ensuring significant improvement in comprehension and academic performance
- Offered targeted support in subject areas, fostering critical thinking and independent learning strategies to help students excel in Mathematics
- Adapted and aligned tutoring materials with state curriculum standards, enhancing students’ preparedness for assessments and standardized tests
- Leveraged digital tools and platforms to create interactive, engaging, and accessible learning experiences for students
- Monitored student progress and provided feedback to ensure continuous improvement, adjusting teaching methods as needed for both school and university students
CUSTOMER SERVICE CONSULTANT
Water Corporation
10.2024 - 02.2025
- Demonstrate a high level of client service and support, responding to a high volume of customer inquiries via phone, email, and online platforms pertaining to Water Corporation's services and policies
- Offer assistance to customers with various service requests, billing inquiries, and payment processing requirements to ensure accurate and timely receipting and balancing
- Act as the point of call for customer complaints, identifying solutions, and ensuring issues are resolved to the customer's satisfaction
- Maintain customer records by accurately recording customer interactions, updating account information, and ensuring data integrity for future reference
- Educate customers across Water Corporation's services, usage guidelines, and conservation tips to promote informed usage
- Raise opportunities for service improvement by gathering customer feedback and suggesting enhancements to services or processes to better meet customer needs
OFFICE COORDINATOR (CONTRACT)
Hudson Global Resources (Aust) Pty Ltd / H and R Block Kardinya
07.2024 - 08.2024
- Executed a range of clerical and business support activities, offering general administrative assistance to the office, such as managing communications, maintaining office supplies, and ensuring all equipment is functioning properly
- Conversed and greeted clients warmly, answering phones, scheduling appointments on the TimeTrade and directing clients to the appropriate tax professional based on their needs
- Managed the office calendar to ensure smooth and efficient workflow within the office
- Maintained accurate and organized records, processing incoming and outgoing mail, and handling client documentation securely
- Utilised Access Tax and Access Tax Manager to manage daily reports, including reviewing and updating reports to ensure accuracy and completeness
- Drove high standards of customer service by addressing client inquiries and resolving any issues promptly and professionally
ASSISTANT PROFESSOR – DEPARTMENT OF MATHEMATICS
Mar Athanasius College
01.2010 - 03.2024
- Worked to assist students in acquiring and applying mathematical concepts to improve their mathematical skills
- Collaborated closely with colleagues, parents, and school administrators to address student needs and concerns
- Extended service as department secretary, coordinating department meetings and PTA meetings as well as scheduling National/ International seminars
- Managed logistical arrangements, such as venue booking, equipment setup, and coordination of guest speakers
- Led the writing and production of the department's annual report, highlighting key activities, achievements, and challenges
- Developed compelling narratives and visual presentations to effectively communicate complex information to stakeholders
- Acted as the central point of contact for all scholarship-related matters within the institute
- Coordinated the application process, including application collection, and review as well as maintained accurate records of scholarship recipients and financial disbursements
- Completed administrative tasks such as data entry, correspondence, and communication to ensure efficient workflow and organizational support
LECTURER - DEPARTMENT OF APPLIED SCIENCE AND HUMANITIES
College of Engineering
01.2006 - 01.2010
- Lectured through the five semesters of Mathematics course for five different B.Tech streams
- Managed and coordinated all aspects of internal examinations, including scheduling, logistics, and administration
- Developed exam timetables and communicated them to students and faculty members
- Scheduled and facilitated interdepartmental meetings to promote collaboration and communication between departments
- Prepared agendas, completed minutes, and followed up on action items from meetings
- Developed and implemented initiatives to support the academic and personal development of first-year students
- Advised first-year students on course selection, academic planning, and university resources
- Contributed to corporate life and management of the department and institution through participation in academic and administrative committees and responsibilities
Education
Ph.D. - Mathematics
University of Calicut
Thenhipalam, MalappuramMaster of Science - Mathematics
University of Calicut
Thenhipalam, MalappuramBachelor of Science - Mathematics
University of Calicut
Thenhipalam, MalappuramNational Eligibility Test for University Lecturers
Skills
- Strategic Decision-Making
- Mediation and Conflict Management
- Quantitative Analysis
- Meticulous Quality Assurance
- Communication & Liaison
- Service Delivery
- Advanced Computer Skills
- Cross-Functional Teamwork
- Executive Support
- Data Interpretation
- Report Writing
- Pragmatic Problem Solving
- Proficient in Microsoft Office
- Matlab Programming Skills
- Strong Python Programming Skills
Work Rights
Skilled Work Regional (Provisional) (Subclass 491) Visa, 03/11/28, 07/01/24, 04/01/24
Certification
Sales Manager Certificate
Timeline
CUSTOMER SERVICE CONSULTANT
Water Corporation
10.2024 - 02.2025
OFFICE COORDINATOR (CONTRACT)
Hudson Global Resources (Aust) Pty Ltd / H and R Block Kardinya
07.2024 - 08.2024
MATHEMATICS TUTOR – ONLINE (CASUAL)
Evergreen Tutoring Services
05.2024 - Current
ASSISTANT PROFESSOR – DEPARTMENT OF MATHEMATICS
Mar Athanasius College
01.2010 - 03.2024
LECTURER - DEPARTMENT OF APPLIED SCIENCE AND HUMANITIES
College of Engineering
01.2006 - 01.2010
Master of Science - Mathematics
University of Calicut
Bachelor of Science - Mathematics
University of Calicut
National Eligibility Test for University Lecturers
Ph.D. - Mathematics
University of Calicut
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