MARY WANJIRU
WAITRESS
Nairobi
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Enthusiastic Waitress with experience in service in high-end dining establishments. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude.
Cheerful waiteress offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Versatile waitress with 6 years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of 90% due to friendliness, speedy service.
Efficient Cocktail Waitress bringing 6 years of exceptional performance in serving roles. Eager to fulfill a waitress opportunity to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Waitress
Mr Sameeer
06.2019 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Informed customers about daily and seasonal specials.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Met with chef to review daily specials and menu changes.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Stayed up-to-date on menu changes to help customers make food choices.
Cabin Crew Member
Mrs Rabeeh
02.2015 - 07.2018
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Checked personnel for proper uniforms and safety equipment.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Customer Service Representative
Mr Daniel
07.2013 - 11.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Cross-trained and backed up other customer service managers.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
Education
Tours And Travel - Tourism And Travel Services Marketing Operations
Aviation
NairobiCurrent
GCSE - Hospititality
St Ann
Nairobi11-2015
Skills
- Ul>
- Beverage preparation
- P>Menu memorization
- P>Menu presentation
- P>Stocking and replenishing
- P>Food and beverage pairings
- P>Food spoilage prevention
- P>Wine knowledge
- P>Food station setup
- P>Upselling techniques
- P>Cash handling
- P>Guest seating arrangements
- P>Bar terminology
- P>Tableside Service
- P>Ordering procedures
- P>Food running
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Waitress
Mr Sameeer
06.2019 - Current
Cabin Crew Member
Mrs Rabeeh
02.2015 - 07.2018
Customer Service Representative
Mr Daniel
07.2013 - 11.2014
Tours And Travel - Tourism And Travel Services Marketing Operations
Aviation
GCSE - Hospititality
St Ann
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