Mary Agnes Correya

• Responsible for coordinating wide variety of administrative duties and tasks to ensure smooth project site office operations for typically smaller construction management project
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Executed on-time, under-budget project management on complex financial issues for senior leadership.
• Create structure/workflow/processes.
• Social Media management.
• Acting as main administrative liaison between site office and home office administrator
• Being Administrative officer, am approachable with flexible nature which provides administrative and operational support to clients and company engineering team, taking on varied position covering procurement, training, and events

KEY RESPONSIBILITIES

• Prepare HR-related documents, Contracts, and Summary data reports when required for management presentations
• Process data reporting, internal audits and assisting HR and Departmental Heads in their day-to- day project execution tasks and processes
• Assisted Operations Manager in coordinating & corresponding with Clients, PM etc
• Coordinated with Engineers in their Time and Project Management, Leave Management
• Review project contracts and highlight Operational threads and discuss with Operations Manager.
• Preparation of all documents required for submission to Authorities and related approval fees and security deposits.
• Filing all project documentations, correspondence, layout, Contracts, etc.
• Responsible for Allocating , scheduling, Transferring of Manpower based on project requirements in coordination with PM/Site Engineers/ foreman.
• Follow up on 'Appreciation Letter 'request after completion of project.
• Keeping track of sample material approvals and arrange required with Purchase Department and send it to Client for approval with copy to all concerned. Taking pictures of each item and keeping record of approved items and sending it to Project-In-Charge and Design Department.
• Documentation / archiving of complete job order file.
• Prepared weekly project reports for internal management meeting for all sites.
• Responsible to arrange CAR Insurances based on project requirements.
• Prepared weekly reports of actual progress against planned progress.
• Prepare and continuously update as built program including maintaining record of actual resources employed.
• Identify program implications associated with Client Variations.
• Executive Management Reports on monthly basis.
• Regularly monitor risks in Project Execution and Determine their impact on project
• Using predefined templates draft regular HR correspondence
• Assist in scheduling appointments and meetings for All departments as on Needed by Management
• Collaborate with hiring managers to schedule and coordinate interviews
• Assist with Operation Department for generating Queries to client / other Sub Contractors
• Manage interview process, ensuring smooth and organized experience for candidates.
• Completed bi-weekly payroll for 85 employees

• Served as backbone of sales department, ensuring smooth and efficient operations
• Responsible for providing key administrative support to Sales and Sales Operations team, whilst ensuring first-class customer experience
• Provided attention to detail with strong organizational skills, and had ability to multitask in maintaining accurate records, managing sales team, and enhancing customer experiences

KEY RESPONSIBILITIES

• Being Sr.CRC , recruitment and hiring staff, identifying training needs, engaging customers, developing customer service policies and procedures, solving escalated customer issues, motivating employees, analyzing reports and statistics, and finding ways to increase level of customer service their organization is providing
• Advocating for customers across cross-functional teams such as production and logistics to continually improve product availability and timely delivery
• Build innovative production processes from scratch for cutting-edge custom designed product
• Formulated comprehensive business plan complete with clear and actionable sales goals and targets
• Track and evaluate staffs Performance and promotions.
• Managed team of 21 regional sales representatives and consistently achieved high sales targets

• Acts as team member by providing information, analysis and recommendations in support of team efforts
• Exercises independent judgment within defined parameters
• Responsible for supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for country or regional business unit with minimum supervision applying discretion and judgement
• Compiles key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities
• Analysis of backlog management
• Gathers demand data from country and region for demand planning
• Reviews current business process for regional and global business unit planning teams
• Reviews performance metrics on regular basis, identifying opportunities for improvement

KEY RESPONSIBILITIES

• Typed documents such as correspondence, drafts, memos, and emails, and prepared Work order reports weekly for management
• Worked as interface between business and partners who work towards profitable growth for services, products and solutions by co-coordinating various activities in & out management
• Developed Knowledge on Order Processing and proper follow-up on status of Sales orders
• Return orders, Replacement orders and Refund orders with commercial and technical edits
• Supported day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple low to moderately complex customer accounts
• Contributed towards meeting defined process agreements and in achieving business deliverables
• Ability to suggest addition/modification of process to Management Leads
• Involved in all Process and Customer meetings regularly in order to ensure customer satisfaction
• Had no escalations with regard to TAT & Accuracy so far ensuring Customer satisfaction
• Expertise Services advises provided on HP Supplies for Print to Channel partners and customers
• Resolved customer / partner complaints quickly and effectively
• Worked with partners to grow and maintain their HP funnel
• Completed bi-weekly payroll report of for 35 employees

• Worked in Global Business Acceptance Department to ensure management of daily workflow, and to facilitate effective management of contractual obligations with clients and management of risk
• Supported Firm globally, with initial focus on US, UK, Ireland, and Middle East locations

KEY RESPONSIBILITIES

• Web designer's job duties cover all aspects of creating website
• Upon meeting with clients and assessing their needs, web designers help create and maintain product
• Writing and editing content
• Designing webpage layout
• Determining technical requirements
• Updating websites
• Creating back up files
• Solving code problems
• Handled calls and promptly forwards them to appropriate person among 275 employees